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Missing Amazon voucher

Hi all,
Can someone advise. My wife and I took out an EE contract at Christmas with the deal of a £70 Amazon voucher each.
My wife received hers but I did not. I contacted EE who said to contact the voucher supplier, they said to contact MSE.

I wrote a detailed letter of codes, dates etc but I did not hear back. I have sent a chaser, still nothing. There is no email contact for MSE and no response to my letters.
Please can anyone help?

Comments

  • guesswho2000
    guesswho2000 Posts: 1,703 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Uniform Washer
    Hi all,
    Can someone advise. My wife and I took out an EE contract at Christmas with the deal of a £70 Amazon voucher each.
    My wife received hers but I did not. I contacted EE who said to contact the voucher supplier, they said to contact MSE.

    I wrote a detailed letter of codes, dates etc but I did not hear back. I have sent a chaser, still nothing. There is no email contact for MSE and no response to my letters.
    Please can anyone help?

    Why on earth would they advise you to contact MSE?
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why would they give a voucher EACH??
  • EE
    EE Posts: 305 Organisation Representative
    Hi all,
    Can someone advise. My wife and I took out an EE contract at Christmas with the deal of a £70 Amazon voucher each.
    My wife received hers but I did not. I contacted EE who said to contact the voucher supplier, they said to contact MSE.

    I wrote a detailed letter of codes, dates etc but I did not hear back. I have sent a chaser, still nothing. There is no email contact for MSE and no response to my letters.
    Please can anyone help?

    Hi Carp Fisher

    Sorry to hear you havent recieved your voucher.

    Please contact eevouchers@affiliatewindow.com with your order reference, order date and the offer you purchased. We should be able to look in to where your voucher is.

    Thank you
    Jade- Representing EE
    Official Company Representative
    I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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