Britannia Parking/Newlyn

UKDebs

My son received 2 letters regarding 2 separate parking incidents in a Waitrose carpark. Both were received about the 56 days in which the keeper can be held liable. (There were unfortunately a further 2 which were received within the 56 days). He emailed back to them twice but heard nothing.


Today he has received a letter from Newlyn Debt Collectors. The only PCN mentioned is one of the "outside the 56 days" ones.


I have spoken to Britannia and have been told that, on their system, the invoices have a "hold" on them. They are investigating and getting back to me.


Where do we go from here? Please would someone be able to advise.


Deb

pogofish

Start by reading the Newbies Sticky carefully - that outlines your situation and how to get shot of them.

UKDebs

Thank you. I have found the debt collector letter and sent them a copy, copying in Britannia. Is email ok or should I post it?


I was just mad that Britannia were told ages ago that they were outside the 56 days and just ignored that fact. I wanted to know who I should complain to. I've read it all now and assume it's BPA.


Thank you for your help.


Deb

bazster

Complain to BPA and DVLA, but most of all complain long and loud to Waitrose about them engaging these jerks in their car parks.

Coupon-mad

Britannia are pretty tame and will cancel if you show you are a regular shopper, also Waitrose will help if you complain to them.