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Mobile Phone Screen/Digitizer Replacement Bodged HELP!
Stoke
Posts: 3,182 Forumite
Hello,
I could do with some advice on what rights I have, if any. Is it caveat emptor? Would I be better walking away...?
My girlfriend smashed the glass on her Nokia Lumia 920 about 6 days ago.
We phoned the local Nokia Service Centre who wanted £120 to replace both the LCD and Digitizer (which is way too much, even for that!), despite the fact only the Digitizer needs replacing.
We phoned around a few places before eventually finding someone significantly cheaper, who would replace just the digitizer. Great! He ordered one in for us and we dropped the phone off Tuesday morning. By the time we had driven home, he had already finished it, which is ridiculously fast, but hey, if he does it every day perhaps he's confident. We picked up the phone about half an hour later. We paid but he didn't give us a receipt claiming we have a personal warranty .
Got the phone home and there's a number of problems. Firstly, I think he's used a fake digitizer, a non-OEM part. It is glitchy at best and often unusable at worst. It shows the signs and symptoms of a non-OEM part which are all well documented on the Internet. It often doesn't respond to touch and when it does it's very imprecise. Touch sensitivity has gone down to the point that a plastic screen protector is enough to stop it working. It also seems to struggle with multi-touch such as pinch to zoom and two-finger scrolling. There are other issues such as the screen not sitting right, light bleed in one corner and the glass distorting the front camera. I'm pretty certain he's used a fake part, although I'm not an expert.
I specifically asked him before dropping it off, would he be using a genuine OEM parts. If he had turned round and said "they're more expensive", I would have happily paid the difference not to have this situation.
We phoned him up and he has said to take the phone round to him and he'll have a look for me. I asked whether it was a genuine part and he said "you can't get fake parts for these phones". That is a lie, eBay is FULL of fake digitizers for Lumia 920's.
So I need to know my rights here. Can I:
- Demand he orders a genuine part and replace the fake one with it?
- Demand a full refund in exchange for him having the fake part back? (effectively leaving with no digitizer at all)
- Ask for a partial refund, minus the cost of screen but leaving it?
Their motto is "No Fix, No Fee", we'll see about that tonight.
I could do with some advice on what rights I have, if any. Is it caveat emptor? Would I be better walking away...?
My girlfriend smashed the glass on her Nokia Lumia 920 about 6 days ago.
We phoned the local Nokia Service Centre who wanted £120 to replace both the LCD and Digitizer (which is way too much, even for that!), despite the fact only the Digitizer needs replacing.
We phoned around a few places before eventually finding someone significantly cheaper, who would replace just the digitizer. Great! He ordered one in for us and we dropped the phone off Tuesday morning. By the time we had driven home, he had already finished it, which is ridiculously fast, but hey, if he does it every day perhaps he's confident. We picked up the phone about half an hour later. We paid but he didn't give us a receipt claiming we have a personal warranty .
Got the phone home and there's a number of problems. Firstly, I think he's used a fake digitizer, a non-OEM part. It is glitchy at best and often unusable at worst. It shows the signs and symptoms of a non-OEM part which are all well documented on the Internet. It often doesn't respond to touch and when it does it's very imprecise. Touch sensitivity has gone down to the point that a plastic screen protector is enough to stop it working. It also seems to struggle with multi-touch such as pinch to zoom and two-finger scrolling. There are other issues such as the screen not sitting right, light bleed in one corner and the glass distorting the front camera. I'm pretty certain he's used a fake part, although I'm not an expert.
I specifically asked him before dropping it off, would he be using a genuine OEM parts. If he had turned round and said "they're more expensive", I would have happily paid the difference not to have this situation.
We phoned him up and he has said to take the phone round to him and he'll have a look for me. I asked whether it was a genuine part and he said "you can't get fake parts for these phones". That is a lie, eBay is FULL of fake digitizers for Lumia 920's.
So I need to know my rights here. Can I:
- Demand he orders a genuine part and replace the fake one with it?
- Demand a full refund in exchange for him having the fake part back? (effectively leaving with no digitizer at all)
- Ask for a partial refund, minus the cost of screen but leaving it?
Their motto is "No Fix, No Fee", we'll see about that tonight.
0
Comments
-
Sorted. Went back, they removed the fake digitizer and refunded.
Don't be polite, if you're not happy go back and complain.0
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