The Elegant baby store - NEVER USE _ BEWARE

Sslimm

The Elegant Baby Store is on ebay, amazon and they have their own site. I have never experiences such bad customer services, abuse and game playing.
I ordered a moses basket and stand and decided (which is within my rights) to cancel after hearing some negative things about the seller and reading many negative reviews on ebay and amazon. I thought it would be easy but I have been receiving abusive emails and been abused on the telephone.
I made the purchase on ebay and put in a cancel request. They agreed to cancel but were really persistant about me cancelling and then I would receive a refund. As it states on ebay that you need to receive your money before cancelling especially if you have not received any goods. I was advised after calling ebay to decline the offer to cancel until I received my refund.
I was then sent messages saying "look what you have done now, you've made it awkward". "I won't refund you now" "You made me lose my seller fees" "if only you did what i said. I informed them that I was instructed by ebay. I called to explain what ebay had said to me and resolve the issue with an apology in order to get a refund. WELL - I was speaking to one man who said id get a refund and he would not send the goods as requested and in the background was a heap of f-ing and blinding about me doing what I was told and not listening, how I would now be sent the item and I would not get my money back.
I called ebay again and they instructed me to open a case. which I did and now even though I said I do not want the item I received tracking information. I called again and was met with the same abuse and in retaliation I got irate as they said one thing and did another.
They are rude and abusive and do not deal with customers well. They have still not provided me with my refund and somehow ebay cannot get into their paypal account to issue me a refund so now I am nearly £50 short and still sending emails to try and get money money back. I think they call it theft....
UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY!!!!!
Worst service ever
:mad::mad::mad::mad::mad::mad::mad::mad:

haras_nosirrah

Serious question but why didn't you read the reviews before buying or receive your item and if you didn't like it or had a problem then send it back.

RFW

Sslimm wrote: »

I made the purchase on ebay and put in a cancel request. They agreed to cancel but were really persistant about me cancelling and then I would receive a refund. As it states on ebay that you need to receive your money before cancelling especially if you have not received any goods. I was advised after calling ebay to decline the offer to cancel until I received my refund.

If you bought something from me for £50, requested a cancellation and then refused it when I sent it I'd be less than happy too. They should have refunded you first but I suspect they assumed if they did they'd end up losing £5 on fees.
There's no need for rudeness but it is a little understandable.
If you've received tracking info you may as well hold on to receive it and see if all is ok. You'll then have the right to return for a refund or keep it.

sequence

The seller is playing dodge the defect.