Consumer Protection Act - Washer/Dryer

fiisch

We purchased an integrated Zanussi washer/dryer with our flat in April 2012 complete with two year warranty. Recently, the washer/dryer has begun tripping the electric (RCD). An independent repairman advised it was likely the circuit board and was unable to repair. In desperation, I contacted a second repairman who selflessly advised me to approach Zanussi directly and cite the Consumer Protection Act - specifically that the product is not of a standard that one is reasonably entitled to expect.

I followed his advice, and Zanussi agreed to send out an engineer free of charge to diagnose the problem, but that it is likely I'd be charged for any future work. The issue has been diagnosed as both elements not working.

Is this a reasonable wear and tear issue, or do I have grounds to use the Consumer Protection Act to expect a free repair/replacement. I am frustrated at not opting for the extended warranty, but the reason for this (and to make matters worse) we are moving house in September and as part of that are contracted to leave the new owners a functioning washer dryer!!

DevCoder

2 years for a failed element (which can cause the other element to fail) ?

I'd put that down to wear and tear to be honest, especially if you are in a hard water area. Even if you aren't then 24 months for elements is about right for the rubbish produced these days.

yangptangkipperbang

The CPA(1987) does not cover the quality/longevity/durability of an item - unless there are safety implications.

browneyedbazzi

yangptangkipperbang wrote: »

The CPA(1987) does not cover the quality/longevity/durability of an item - unless there are safety implications.

As above - the engineer named the wrong piece of legislation. It is the Sale of Goods Act that adds implied conditions to contracts for goods that they will be of satisfactory quality, fit for purpose, as described and last a reasonable amount of time. The Consumer Protection Act is about the safety of consumer products.

If you want to seek redress under your SOGA rights then you need to deal with whoever sold you the washer/dryer, not the manufacturer. The seller has three options - to repair, replace or refund (or part refund) if the item is considered faulty. As you've had the item more than 6 months you will have to prove that it is faulty and that the problem was not caused by your use of it.