thomascook bad website

pandersturn

thomas cook site keeps offering holidays that have no rooms left,over the last 6 days same holiday and it even went up in price yesterday, surely it cant be right the time i have wasted trying to book it online to be told its a technical error, have reported it to them but its still there.

hgotsparkle

If you're going to keep looking at the same holidays oover different days then yes it will go up in price as they store your IP address everytime you visit and it logs what you've looked at so when you go to look at it again - it goes up in price so you think 'I'd better book now as its getting dearer', prompting you to book it there and then.
Thats why when searching, I look on my tablet/pc/phone at home but to book I go to my mums and use hers and I can see the prices dropping.

Can't see I've ever seen any listings with no rooms as surely they wouldn't come up in your search results?

Have you phoned them about it or just sent them an email?

jpsartre

hgotsparkle wrote: »

If you're going to keep looking at the same holidays oover different days then yes it will go up in price as they store your IP address everytime you visit and it logs what you've looked at so when you go to look at it again - it goes up in price so you think 'I'd better book now as its getting dearer', prompting you to book it there and then.

Not this old hat again. It's completely untrue and makes no sense.

Shelldean

I too got offered a holiday however when clicking on it you get 'this holiday is no longer available' msg. I just presumed some one had beaten me to the booking. As I didn't look the next day no idea if it showed again.

I was offended an alternative when my original choice wasn't available.....at a higher cost of course lol

hgotsparkle

jpsartre wrote: »

Not this old hat again. It's completely untrue and makes no sense.

My friend used to work for TC online bookings and she confirmed its true, that keep a cache against your IP.

stephb34

pandersturn wrote: »

thomas cook site keeps offering holidays that have no rooms left,over the last 6 days same holiday and it even went up in price yesterday, surely it cant be right the time i have wasted trying to book it online to be told its a technical error, have reported it to them but its still there.

Same price in a TC shop so ring one of them and see if they can book it for you, or if not they'll offer you an alternative.

pandersturn

hi everybody my point is that the holiday dosnt exist but they keep advertising it as was confirmed when i rang up about it, and as i said they put the price up on a non existing holiday do you think it might be somebodys job to antagonize the customers and waste there time?.

jpsartre

hgotsparkle wrote: »

My friend used to work for TC online bookings and she confirmed its true, that keep a cache against your IP.

I have no doubt they register IP addresses but is has nothing to do with what you said in the other post.

lea2012

jpsartre wrote: »

Not this old hat again. It's completely untrue and makes no sense.

If only it was untrue! Every website you visit, regardless of what it is, drops a cookie on to your computer each time you visit. That cookie is stored on your computer / phone /tablet or whatever for a set period of time normally around 30 days. The website can then recognise you when you come back to visit and knows what you have looked at before.

It doesn't necessarily mean that the price will go up instantly, but over time if there is a demand then the price will go up. It's sometimes based on the number of cookies dropped and yield management systems but could be say a price increase every 20 cookies. So often the more you search and look the more the price will increase.

I presume companies have varied policies in place, and will have different regulations for late bookings maybe but it's not totally untrue and is actually quite right.

jpsartre

lea2012 wrote: »

It doesn't necessarily mean that the price will go up instantly, but over time if there is a demand then the price will go up.

Indeed, demand will push up prices and airlines have a perfectly good and highly accurate way of measuring demand, namely seats sold. Number of searches is entirely irrelevant, all that matters is how many people actually purchase a ticket. If anything, a high number of searches with few seats sold should push *down* the price since it indicates that people are finding the current price too high.

Every time this debate comes up I ask for someone to provide one example of a flight where I can go and make multiple searches and push up the price as a result. Needless to say I'm still waiting.

pandersturn

jpsartre wrote: »

Indeed, demand will push up prices and airlines have a perfectly good and highly accurate way of measuring demand, namely seats sold. Number of searches is entirely irrelevant, all that matters is how many people actually purchase a ticket. If anything, a high number of searches with few seats sold should push *down* the price since it indicates that people are finding the current price too high.

Every time this debate comes up I ask for someone to provide one example of a flight where I can go and make multiple searches and push up the price as a result. Needless to say I'm still waiting.

who mentioned flights? and do these forums always go of piste