yodel into europe

Brooker_Dave

Yodel now deliver to Europe, so I sent a parcel to Austria last month, and this is what happened:

Arrived At Depot 14/07/14 06:29 HORNDEAN
Arrived At Depot 14/07/14 00:19 WEDNESBURY HUB
Item returned to sender 11/07/14 11:46 BASILDON (YODEL)
Delivery refused 11/07/14 11:45 BASILDON (YODEL)
Arrived At Depot 10/07/14 03:59 BASILDON (YODEL)
Departed Depot 09/07/14 18:28 HORNDEAN
Parcel Picked Up 09/07/14 17:19 HORNDEAN
No pan data received 09/07/14 HORNDEAN
Delivered 03/07/14 13:19 HORNDEAN
Out for delivery 03/07/14 08:45 HORNDEAN
Arrived At Depot 03/07/14 06:19 HORNDEAN
Arrived At Depot 02/07/14 14:57 WEDNESBURY HUB
Item returned to sender 30/06/14 11:09 BASILDON (YODEL)
Delivery refused 30/06/14 11:08 BASILDON (YODEL)
Passed to delivery courier 19/06/14 07:57 BASILDON (YODEL)
Arrived At Depot 19/06/14 03:14 BASILDON (YODEL)
Arrived At Depot 19/06/14 00:49 HATFIELD TERMINAL
Parcel Picked Up 18/06/14 18:45 HORNDEAN SERVICE CENTRE
Departed Depot 18/06/14 18:41 HORNDEAN SERVICE CENTRE
Parcel data received awaiting coll. 18/06/14 HORNDEAN SERVICE CENTRE

RFW

Sounds like Yodel. I better UKIP have got a better success rate in Europe;)

Brooker_Dave

No one from Yodel can explain why it just goes around in circles, and this evening they denied even offering a European service.

Lesson learned.

mrs_sparrow

OMG, that is disgraceful. I don't think i would ever trust Yodel to ship overseas, I just about trust them with UK parcels!! I hope that there was nothing important in there and you was sending it to someone as a test.

Brooker_Dave

mrs_sparrow wrote: »

OMG, that is disgraceful. I don't think i would ever trust Yodel to ship overseas, I just about trust them with UK parcels!! I hope that there was nothing important in there and you was sending it to someone as a test.

Customer has been really good, but I fear I'll have to refund him, so that's £150 gone and the £40 it cost for the parcel's holiday.

I just wish they could at least make up an excuse for why it didn't get delivered, rather than blaming parcel2go.

Heh ho...

RFW

I stopped using them nearly three years ago now. They're mostly ok, when they screw up they do it in style and don't seem to have any way of getting it right. I understand why Amazon and some other big companies use them, if I didn't handle my own problems I might still be using them. As it is I wasted a couple of days trying to sort out their screw up, never again.
Find their customer service on Twitter and you'll probably get some help, but not much.
Stick a claim in with Parcel2Go asap. I got paid out in the end of February from a claim the previous November.

RFW

Brooker_Dave wrote: »

I just wish they could at least make up an excuse for why it didn't get delivered, rather than blaming parcel2go.

I've never understood how the couriers don't just make something up on the tracking when things go awry. If that was my tracking I'd at least have had the parcel showing up as having been through Germany and Russia a couple of times, at least make it look like you're getting value for money.