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Eon pre-payment meter taking money but not reaching Eon
Comments
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The Eon complaints procedure can be found here:
http://www.eonenergy.com/~/media/ED96F94C8C14468DBD99304E45F867FE.pdf
Presumably you should now be taking it to Step 2 as defined therein.
Is that the current complaints procedure as it doesn't match what's on their website.
https://www.eonenergy.com/for-your-home/help-and-support/Complaints0 -
stewie_griffin wrote: »Is that the current complaints procedure as it doesn't match what's on their website.
https://www.eonenergy.com/for-your-home/help-and-support/Complaints
Whoops, although that earlier link is from the Eon website, the pdf indicates in was published Dec 2012.
Here is a link to the PDF version of their current website page, which indicates it was published May 2014
http://www.eonenergy.com/About-eon/how-we-service-our-customers/~/media/PDFs/General-PDFs/codes%20of%20practice/cop-residential-complaints-May2014.pdf0
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