Lloyds closed my account now holding funds

lovinituk

Is this CIFAS related perhaps? They might have told you its a credit scoring issue but something so drastic is sometimes due to suspected fraud.

grumbler

FreddyMac wrote: »

I was not eligible for the over draft, the account was fine which is why it opened immediately with no hassle and i was given account details on the spot, I was given NO documentation about an over draft facility... the contract i signed mentions nothing of an agreed overdraft at all!

I specifically told the customer service rep in branch i had no interest in an overdraft but they included one anyway?

What on earth has happened? And what do you think my next steps will be? I've logged all this with the FOS.

If you aren't eligible for overdraft they should have pulled the overdraft, not closed the account.
I think the FOS will ask you to exhaust the internal complains procedure first: If you have a complaint

DevCoder

Correct, the FOS won't entertain the complaint until the banks complaint procedure (8 weeks) has been exhausted.

Also the 8 week isn't set in stone, sometimes you get a final response letter before then, other times they will request an extension to that time. Both are acceptable to the FOS (as long as the extension doesn't go on for an inordinate amount of time).

Lloyds_Bank

FreddyMac wrote: »

Lloyds closed my account within 3 days of opening it. The reasons of which that were given to me at least were around credit scoring. I opened the account in Branch and was given sort code and account number on the spot...

I stupidly also thought it would be a good idea to pay in a reclaim cheque from HMRC of a significant amount on the same day the account was opened.

I call telephone banking to try and see what is going on and how i can get my money back as they confirm cheque cleared but account is closed. I go into branch where i was told i need to request funds to be transferred to the branch and it would take maximum 3 working days for the funds to arrive.

It's now been a week and all i get from the Lloyds Branch is "we are waiting for funds to arrive in our back account, nothing we can do sorry you just have to wait, the department holding your funds can't be called, they only respond to internal messaging"

No time scale has now been given... What are my legal rights? I have spoken with Ombudsman who has logged my complaint but as we know this is a max 8 week process.

This is surely not right and I am desperate for any advice as they are holding onto funds they have no right to... Any help would be much appreciated

Hi FreddyMac,

Sorry to hear about the problems you're having. If you haven't already done so, you may wish to submit your complaint to us. You can do that using our online form here. You can also find info on our complaints process on this page.

Thanks,

Craig