Sun Holidays Pontins Entertainment Passes

roughyed186

I have booked a pontins break via the sun promotion and have received a email stating I have another £62 in charges for entertainment passes and service charges added. Looking through the terms and conditions it suggests that these are included in the price.
Searching the forum there is a closed post from 2012 stating this had been done in error back then and a phone call will resolve it does anybody know if this is still the case?

going_nowhere_fast

Entertainment passes are always extra in sun holidays from my experience.

£9.50 holidays never actually cost that.

millerose

You have to pay the service charges. This is compulsory for cleaning and your heating/electricity. You will be given a preloaded meter card with this money on. Basically you pay up front. This amount might not last you all your stay and you might have to top up. Sun holidaymakers are automatically allocated Popular accommodation.

When the park email or post you the invoice, you can ring them up and cancel the entertainment passes if you will not be using the swimming pool, or shows/evening entertainment.

You can also upgrade accommodation if you want and pay extra. Classic is £40 extra.
Club is £60 (in this you get free entertainment passes, free electricity and heating none to pay, a bottle of wine on arrival, a free breakfast for your guests one morning, discount on activities on the park, a free newspaper everyday).

Popular apartments are located nearer the noise whereas Club apartments have their own parking bays and sliding patio doors. There is also a nice grass play area for football in the middle of the apartments so you can watch kids play from the apartment.

spaceman5

millerose wrote: »

You have to pay the service charges. This is compulsory for cleaning and your heating/electricity. You will be given a preloaded meter card with this money on. Basically you pay up front. This amount might not last you all your stay and you might have to top up. Sun holidaymakers are automatically allocated Popular accommodation.

When the park email or post you the invoice, you can ring them up and cancel the entertainment passes if you will not be using the swimming pool, or shows/evening entertainment.

You can also upgrade accommodation if you want and pay extra. Classic is £40 extra.
Club is £60 (in this you get free entertainment passes, free electricity and heating none to pay, a bottle of wine on arrival, a free breakfast for your guests one morning, discount on activities on the park, a free newspaper everyday).

Popular apartments are located nearer the noise whereas Club apartments have their own parking bays and sliding patio doors. There is also a nice grass play area for football in the middle of the apartments so you can watch kids play from the apartment.

so basically she has the option to pay £62 in charges for heating and passes, or pay £60 to upgrade to a much better standard of chalet with electricity and passes are free, bit of a No brainer that one lol

roughyed186

millerose wrote: »

You have to pay the service charges. This is compulsory for cleaning and your heating/electricity. You will be given a preloaded meter card with this money on. Basically you pay up front. This amount might not last you all your stay and you might have to top up. Sun holidaymakers are automatically allocated Popular accommodation.

When the park email or post you the invoice, you can ring them up and cancel the entertainment passes if you will not be using the swimming pool, or shows/evening entertainment.

You can also upgrade accommodation if you want and pay extra. Classic is £40 extra.
Club is £60 (in this you get free entertainment passes, free electricity and heating none to pay, a bottle of wine on arrival, a free breakfast for your guests one morning, discount on activities on the park, a free newspaper everyday).

Popular apartments are located nearer the noise whereas Club apartments have their own parking bays and sliding patio doors. There is also a nice grass play area for football in the middle of the apartments so you can watch kids play from the apartment.

Many thanks for this I will ring them when I get home as said it's a no brainer really still a cheap holiday for half term so I don't mind paying the extra.

millerose

spaceman5 wrote: »

so basically she has the option to pay £62 in charges for heating and passes, or pay £60 to upgrade to a much better standard of chalet with electricity and passes are free, bit of a No brainer that one lol

No I didn't make myself clear and should have.....the extra £40 or £60 is in addition to the invoice price!

So Pontins will bill you for £62 for a Popular apartment
You can pay an extra £40 and get a classic apartment = £102
You can pay an extra £60 and get Club = £125 ish
Securing a ground floor club apartment is an extra £10
Linen is £18 for all beds - but we take our own. Duvets and pillows are given free.

So if you're upgrading to a club apartment it would cost you £125+ £38 sun booking fee

toyboyroy

roughyed186 wrote: »

I have booked a pontins break via the sun promotion and have received a email stating I have another £62 in charges for entertainment passes and service charges added. Looking through the terms and conditions it suggests that these are included in the price.
Searching the forum there is a closed post from 2012 stating this had been done in error back then and a phone call will resolve it does anybody know if this is still the case?

I hope this is not the Pontins in Brean Sands??


Stayed there in April, Nightmare!! The scaffolding on the main building is probably down now but I will guarantee the chalets have not changed.


There is one bedroom with twin beds,


You have a Kitchen/ Diner/lounge/makeshift pulldown settee bed (plastic fabric...sweat conkers)


One single point in kitchen to run Kettle/toaster/Microwave.


Bathroom (well 1/2 bathroom) the bath is 3ft long with a built in seat, so you sort of squat down to Bathe.


We had a 3 draw chest to put clothes in, the bottom drawer was fixed closed by screws.


Really, immigrants would refuse to stay there.


I really hope its somewhere else your going.


Roy

roughyed186

Its prestatyn we are going to thank god

millerose

roughyed186 wrote: »

Its prestatyn we are going to thank god

fantastic beach a stones throw away, new play area at front, new skatepark and plenty of grass