Help! Capital One Homeowner loans

Big_Un

I took a loan out in 2007 with capital one homeowner loans (no longer trading) , they were brokers for Money Matters 9no longer trading) and when the loan was repaid in 2010 it was repaid to kensington.

I was definatly miss sold the ppi, but I have no Idea where to send my complaint, can anybody point me in the right direction.

Thanks

[Deleted User]

You have to complain to whoever sold you the insurance in the first place.

amersall

PPI Complaints
Executive Office
Capital One (Europe) plc
PO Box 5281
Nottingham
NG2 3HX

Use the Single Premium as a reason for mis sell, this was in fact a loan on the loan repaid to term end with interest, by the dates you gave, I assume this was settled early? if so, you would have received a rebate of the PPI but, the remaining PPI would have been repaid by you in the settlement figure.

[Deleted User]

amersall wrote: »

I assume this was settled early?

Sounds more like it was defaulted,since Kensington are a debt management company.

The OP should be aware that any redress (should it be awarded) will likely be offset against any monies written off as part of the DMP.

amersall

Yes, you are right

Big_Un

Thanks, I have written to the address in Nottingham but had no reply. Will try again. Moneyineptitude, the loan was defaulted but subsequently repaid in full.

[Deleted User]

Big_Un wrote: »

Thanks, I have written to the address in Nottingham but had no reply. Will try again.

They won't reply by return of post!
Unless you wrote some time ago, you need to be allowing 8-10 days before sending them any further correspondence.
They have eight weeks to consider any complaint.

Big_Un wrote: »

the loan was defaulted but subsequently repaid in full.

Invariably, interest is frozen and/or written off as part of a DMP. If this is the case any such monies will be off set against any redress (should it be awarded).

If you did pay back the whole loan plus interest (rather than an agreed lower "settlement"), then you'll likely need to provide proof of this to the Bank.

magpiecottage

amersall wrote: »

Use the Single Premium as a reason for mis sell, this was in fact a loan on the loan repaid to term end with interest.

Assuming this is true.

If the loan was secured on your home, it is a situation where they can legitimately argue that you probably would have taken a monthly policy (if offered) because you could have lost it if you failed to keep up repayments. Whether they would or not is a different matter.

It also may not have defaulted but simply been bought up if the original lender has ceased trading.

[Deleted User]

Big_Un wrote: »

the loan was defaulted

magpiecottage wrote: »

It also may not have defaulted

Clearly, it did default which is why it was passed to a collection agency.