K&Co Problem

cfkp1509

Hi,

I ordered a Lenovo tablet computer from K&Co in November 2013 on their "buy now pay later" deal. The tablet has been working fine until 3 days ago, when it started rebooting itself every few hours. Now it opens up apps/tabs etc on its own. The browser will also randomly close while you are viewing a web page.

I have emailed K&Co about the issue and they have told me I need to contact Lenovo directly to get it sorted. Is this advice correct?, should I be pushing for K&Co to take the tablet back and get the issue rectified?.

Any advice gratefully received.. Thanks :cool:

vuvuzela

I assume you've tried a factory reset on it and done any software updates that are available ?
Strictly speaking, K&Co as the retailer will be responsible for any issues with the tablet. However in situations like this, it is often quicker and easier to send it straight back to the manufacturer.

stebiz

The problem with your situation is it's just as likely something you've done/downloaded than an issue that was caused by a manufacturing fault. In fact more so.

Have you downloaded something?
Virus?
Updates?
Program?

As said. Factory reset. That will then rule out the software side - well just about anyway.

cfkp1509

Thanks for the replies. Yes I did a factory reset yesterday, which has not corrected the problems. Software is up to date and no new apps have been added in at least a month. The tablet is only really used for games and internet browsing. It has Norton antivirus software, which came pre-installed.