NPower mess - need help please

Sneaker

Hi,

After a bit of advice please. I moved from EDF to Npower for Gas and Electricity to a fixed until 2017 deal after the recommendation on the newsletter. This was back in November. The Direct Debit was set up and everything sorted. The electricity transferred relatively quickly but not the gas. I chased them, and EDF to see what was happening. Npower told me there was a dispute with the readings but I was told EDF had accepted them.

To cut a long story short, Npower emailed me a couple of weeks back saying it was finally transferring and they were adding £25 to each fuel account due to the length of time it took to switch. However having checked my online account I see that the amount that they have been taking out must only have been covering the electricity as the gas account shows that I owe £589.

Is there anything I can do? There is no way I can afford to pay this and I would like some advice please.

Thanks in advance

matelodave

If that's what you've used then you've got to pay for it. They might let you pay it back over a period of time.
Have you not been reading your meters and checking what you were paying or even making sure any payments were going out of your bank account.
Even though EDF & nPower have mucked you about you should have been aware of what you were consuming and how much it should have cost and therefore put the money aside to make sure you can pay for it.
You can't just use it and then be surprised when a bill come in expecting payment.

Sneaker

No to be honest I set up the direct debits and forgot about it.

Having checked they only set up £35.00 when it think with EDF it was £89

Kitchen_Sink

Sneaker wrote: »

Hi,

After a bit of advice please. I moved from EDF to Npower for Gas and Electricity to a fixed until 2017 deal after the recommendation on the newsletter. This was back in November. The Direct Debit was set up and everything sorted. The electricity transferred relatively quickly but not the gas. I chased them, and EDF to see what was happening. Npower told me there was a dispute with the readings but I was told EDF had accepted them.

To cut a long story short, Npower emailed me a couple of weeks back saying it was finally transferring and they were adding £25 to each fuel account due to the length of time it took to switch. However having checked my online account I see that the amount that they have been taking out must only have been covering the electricity as the gas account shows that I owe £589.

Is there anything I can do? There is no way I can afford to pay this and I would like some advice please.

Thanks in advance

I'm sorry, but this doesn't make any sense to me.

If the gas has only been transferred a couple of weeks ago, then it is correct that nPower should only have been billing you for electricity until that date (and so DD's to them would only just be for electricity)

That is because you would still be being charged & billed by EDF for gas until that time (and if you were paying by DD, they would still have been collecting an amount appropriate to the gas account)

It seems that nPower have also given you a total of £50 which I am sure is more than any difference in price of consumed gas for the period of delay in switching the gas over.

If you now owe nPower £589, then you either have been using a heck of a lot more electricity than you anticipated when you switched, or there has been some kind of error possibly due to estimated meter readings. Did you provide a new gas meter reading for the new transfer date? Are the electric meter readings estimated at all?

Finally, you don't normally get any bills as such when you agree to pay monthly by DD. Even if your account is correct and you do owe £589, it would be very unusual to issue a demand for payment - they would just adjust your monthly payments to recover the accrued debt over a period of time (usually the period over which it was accrued)

Sneaker

Thanks. No NPower agreed my meter readings and have charged from the final readings I have given EDF. the majority of the charges are for gas.

Kitchen_Sink

Sneaker wrote: »

Thanks. No NPower agreed my meter readings and have charged from the final readings I have given EDF. the majority of the charges are for gas.

Almost £600 of gas in 2 weeks??? :huh: :eek:

That's going some, especially in the middle of summer...

Nada666

But if you were using £75 per month on gas then you must have known this. If you forgot that you were only paying £35 per month then fair enough - but the extra money in your bank must have been noticed - unless you have lots of money in which case the new payment level shouldn't bother you.

Fruit_and_Nut_Case

stahir786 wrote: »

Hello everyone,

:spam: reported

nPower

Sneaker wrote: »

Hi,

After a bit of advice please. I moved from EDF to Npower for Gas and Electricity to a fixed until 2017 deal after the recommendation on the newsletter. This was back in November. The Direct Debit was set up and everything sorted. The electricity transferred relatively quickly but not the gas. I chased them, and EDF to see what was happening. Npower told me there was a dispute with the readings but I was told EDF had accepted them.

To cut a long story short, Npower emailed me a couple of weeks back saying it was finally transferring and they were adding £25 to each fuel account due to the length of time it took to switch. However having checked my online account I see that the amount that they have been taking out must only have been covering the electricity as the gas account shows that I owe £589.

Is there anything I can do? There is no way I can afford to pay this and I would like some advice please.

Thanks in advance

Hi Sneaker,

Thank you for your message.

This doesn't sound right. If you could email me your details over using the email address on our profile I'll be more than happy to help resolve this for you.

Thanks
Chris

chanz4

email [EMAIL="paul.mascara@rwenpower.com"]paul.mascara@rwenpower.com[/EMAIL] that will get their attention , most of these board guys are lip service