Tv broken after 18 months

Momof7

Hi all, my tv has broken after 18 months, I have clawed the company and they said it's been over a year nothing they can do.
Where do I stand?

wroenaldinho

under the sales of goods act if you can prove the fault was inherent within the first 6 months of purchase they are able to offer a repair/exchange or a depreciated refund.

I would contact a tv repair store and they can issue you with a report. if it comes back as an inherent fault the retailer should cover the cost of the report.

hope this helps

JJ_Egan

Does the manufacturer offer an extended warranty ??

teddysmum

We had two similar situations in the family:


I had an air con unit which failed to work after 18 months and very little use as the weather cooled soon after purchase. I had a word with the store manager, who agreed that it had not lasted as long as could be reasonably expected, so agreed to enquire for me. He came back with an offer of a free replacement, but as the model was no longer stocked, he gave me a full refund. (I was very lucky as no deduction for use was made).


My son's Sony tv broke at about the same age and he approached a Sony approved dealer, only to find that any repair (regardless of how trivial) would cost more than half the original purchase price. He contacted Sony, stating that the item could reasonably be expected to last longer and they offered to pay half the repair bill; still quite expensive. However, he went to an independent, who said they would repair for much less, Sony were told and agreed to pay the whole cost of repair.


So it's worth trying this approach.

Browntoa

moving for better advice

bod1467

wroenaldinho wrote: »

under the sales of goods act if you can prove the fault was inherent within the first 6 months of purchase they are able to offer a repair/exchange or a depreciated refund.

I would contact a tv repair store and they can issue you with a report. if it comes back as an inherent fault the retailer should cover the cost of the report.

hope this helps

Close but no cigar.

http://sogahub.tradingstandards.gov.uk/explained

Within 6 months of purchase any fault is assumed to be inherent unless the seller can prove otherwise. After 6 months the seller can require the purchaser to prove a fault was inherent (present at the time of purchase but not apparent) prior to offering a remedy.

Such proof can be an engineer's report. If this finds an inherent fault then the seller must provide a remedy and refund the reasonable cost of the report.

A remedy can be repair, replace or refund. A purchaser can request a specific remedy but the seller can refuse if it is disproportionately costly. (So effectively it is the seller's choice). Any refund can be reduced to account for usage, so after 18 months I'd expect 70% refund minimum but would push for 80%.

Check whether there is a manufacturer's extended warranty on this model.