E-On unfair default - How to overturn?

Pagett

SamBE wrote: »

Hi Footyguy, thanks for the reply.

I think you misunderstand - i never changed the name on the account. I called them to explain i would no longer be living at the address and i needed to move payment responsibility to somebody else, as why would i be paying for energy and somebody else's property?

To this they told me that the name on the account could not be changed, but they could note that i don't live there any more and change billing info and contact information on the account to the person that does.

The bank manager was very clear, we went through it in detail.

I will certainly get in touch with them though, that's next on my list.

thanks again.

What utter nonsense. I suggest you raise a formal complaint in line with the supplier's complaint procedure. (lets hope there is still some evidence somewhere that corroborates your version of events)

If you are the account holder, then you are responsible for the cost of supply & consumption. No supplier will change the name on a bill - it can only lawfully be attributed to the account holder.

You can usually have a different mailing address if you like, but you cannot change the name on the bill without changing the account holder.

E.ON_Company_Representative:_Helena

Morning SamBE and welcome to the forum

Thanks everyone for the information and advice you have already given.

Not loads I can add really.

It sounds like the original conversation was a bit confusing, we wouldn't just change the name on an account, so it was probably this we were saying no to. Although I think we should have been clearer about what to do, from the sounds of it.

We would need to understand that you were moving out and would no longer be responsible for the bills. We'd then close the account fully to final meter reads that the customer would provide on their final day.

We'd then send a final bill to the forwarding address or online.

I'd advise you to contact us as soon as you can to get the account closed down fully and a final bill issued. We may now ask for proof of your moving out date and that you have been living elsewhere.

I'm unsure if you took any meter reads on your last day, but if not we'll close the account to estimates.

I can't say for sure what will happen to the mark on your credit file, this is something that would have to be looked in to in more detail when you speak to us.

If you're unhappy about the way things have been handled then we do have a complaints procedure that I'd suggest you follow. You'll then have someone look after your account and complaint.

Hope this helps a little and I do hope you get things sorted out.

Helena

SamBE

E.ON_Company_Representative:_Helena wrote: »

Morning SamBE and welcome to the forum

Thanks everyone for the information and advice you have already given.

Not loads I can add really.

It sounds like the original conversation was a bit confusing, we wouldn't just change the name on an account, so it was probably this we were saying no to. Although I think we should have been clearer about what to do, from the sounds of it.

We would need to understand that you were moving out and would no longer be responsible for the bills. We'd then close the account fully to final meter reads that the customer would provide on their final day.

We'd then send a final bill to the forwarding address or online.

I'd advise you to contact us as soon as you can to get the account closed down fully and a final bill issued. We may now ask for proof of your moving out date and that you have been living elsewhere.

I'm unsure if you took any meter reads on your last day, but if not we'll close the account to estimates.

I can't say for sure what will happen to the mark on your credit file, this is something that would have to be looked in to in more detail when you speak to us.

If you're unhappy about the way things have been handled then we do have a complaints procedure that I'd suggest you follow. You'll then have someone look after your account and complaint.

Hope this helps a little and I do hope you get things sorted out.

Helena

Thank you for your notes Helena, i will do

undaunted

If you are saying that they claim that you are still the account holder I suggest you ask for a copy of the file (in order to establish whether there is a record on file of you calling & telling them you were moving out etc)

If you are not the account holder then assuming that the debt / default doesn't relate to a period when you were I fail to see how they can justify registering a default.

To suggest that you told them & they could then just continue billing you is nonsense. As the Eon rep has just acknowledged they could & should have closed your account & issued a final bill when you notified them. What they then did in terms of future billing was for them to establish not you.

I suggest you make a complaint to Eon detailing the facts and in the meantime contact the Credit reference agency requesting a notice of correction is posted. EG
http://www.experian.co.uk/consumer/faq/AR5.html