Vivienne Westwood Statutory Rights

JournalGirl

The credit note is an enhanced replacement - with this you can buy the same item again, or something else from the store. They have fully complied with their legal requirements.

ThumbRemote

bris wrote: »

Having accepted the credit note your to late to do anything else now, it forms a new contract, regardless of the circumstances.

"Regardless of the circumstances"?

It sounds like OP was misled about their statutory rights by the retailer in store, an offence under the Consumer Protection from Unfair Trading Regulations.

The circumstances are important, as the store have committed a criminal offence in getting to this point. No judge would insist the OP has to stick with a decision made on that basis.

ThumbRemote

JournalGirl wrote: »

The credit note is an enhanced replacement - with this you can buy the same item again, or something else from the store. They have fully complied with their legal requirements.

It is not an 'enhanced replacement'. There is no such legal term in the SoGA.

This also assumes the product is still available.

SuperHan

JournalGirl wrote: »

The credit note is an enhanced replacement - with this you can buy the same item again, or something else from the store. They have fully complied with their legal requirements.

As said above, this would only be true if the original product was still available. Time and time again there are people around these parts who have been offered credit notes for obsolete items. That is NOT a replacement, as you can't buy the same product with your credit note.

A credit note an only be a suitable remedy if it is agreed on by both parties, where there is no replacement available.

JournalGirl

SuperHan wrote: »

As said above, this would only be true if the original product was still available. Time and time again there are people around these parts who have been offered credit notes for obsolete items. That is NOT a replacement, as you can't buy the same product with your credit note.

A credit note an only be a suitable remedy if it is agreed on by both parties, where there is no replacement available.

OP didnt say the replacement wasnt available - just that she didnt want to take a replacement as she now felt the quality was poor.

arcon5

whitewing wrote: »

Chargeback, if you paid by Visa credit or debit card or mastercard? I don't really think store voucher is acceptable for something faulty.

On what grounds.

They could have repaired or replaced it - instead op accepted a credit note.

SuperHan

JournalGirl wrote: »

OP didnt say the replacement wasnt available - just that she didnt want to take a replacement as she now felt the quality was poor.

I know. I was generalising. If the replacement is available then the OP owes nothing more. They also didn't explicitly say that there was a replacement available ;)