van rental issue

mozeruk

plumfin wrote: »

Ok, as you say, replying here til keep it public for all to see.

Clause 7f refers to the fact that you have to pay loss of use if the vehicle cannot be rented due to the need for repairs. I would say that means you need to get a copy of the quote and to ensure that this only states repairs, labour and potentially an admin fee. Ask for a copy of the repair estimate as the first step. However, if the vehicle is leased from the manufacturer, for instance, they may insist on the rental company using certain approved repairers or repair standards, such as hourly rates etc, which could well be higher than a local company. We find this quite often, but the work is sometimes rejected as not being up to scratch, although this is more common on cars with metallic type paints.

My feeling is that the weekly rate was high in the first place, not knowing where in the country you rented from - our average cost for an Extra Long Wheel Base would probably be closer to £350 per week.

Get the estimate and take it from there. You have contracted to pay damage, it sounds like there is no loss of use, but the estimate will tell you. What is the damage excess on the front of the agreement? £850 sounds high.

Hi,

Thanks for your continued efforts on this, I will PM you a copy of the front of the agreement for your review.

Regards