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Car Purchase

Bought a car through local Vauxhall Dealer on GMAC finance. Didn't need PPI but it came as "part of the deal". Tried to reclaim but GMAC direct me to dealer as it was "sold" by them. Dealer directs me to GMAC as was paid to them and it appears on their statements. Going round in circles.....


Anyone advise how I can proceed?

Comments

  • -taff
    -taff Posts: 15,585 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The dealer sold you it, you complain to the dealer.
    If it was sold prior to 2005, they weren't regulated.
    Non me fac calcitrare tuum culi
  • dunstonh
    dunstonh Posts: 121,297 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Dealer has liability for the sale of the product. The product provider does not unless the seller was an agent of theirs.

    The issue is not about the product. it is about the failings in the sale of the product. Hence the seller is responsible.

    As said above, if its before Jan 2005, then dealers were not regulated. If it was after Jan 2005 then the dealer is in breach of its regulatory requirements in dealing with your complaint and you could go straight to the ombudsman.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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