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No response on PPI claim for Volkswagen
Comments
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Under DISP rules there should no barrier of how you can make a complaint. So call them or email them if thats easier, it doesn't have to be a written letter in post. There is also no requirement to fill in a stupid questionnaire too.0
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No - on the other hand, FOS will normally make you so it can be worth downloading it and completing it as a word document or a pdf document.There is also no requirement to fill in a stupid questionnaire too.
This will help in two ways. The first is that it will enable you to focus your own mind on what it is that you are actually complaining about as well as the minds of those you are complaining to.
If you can highlight the actual problem it is more likely to produce the outcome you want.
If it does not work then (assuming you keep copies), taking it to FOS will involve less duplication of effort.0
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