Refund Help

mazrid

Hi in May 2013 I bought a Kurio kids tablet from Debenhams online in the sale (it was a good saving) and put it away for Christmas now it seems the Tablet has crashed won't switch on and doesn't even appear to charge today I have rang Debenhams customer service I was told I would need to take it into store and considering it's faulty it is upto the store wether they replace or refund.
Where do i stand considering I have now had the product over a year even though my daughter only recieved it on Christmas day I can't seem to find any boards/posts covering a similar problem.

bod1467

http://sogahub.tradingstandards.gov.uk/explained

That explains the Law. Once it is more than 6 months from purchase date then the retailer can require the consumer to commission a report to prove the fault that occurred was inherent (present at the time of sale but not apparent). So even if you'd bought it in December you'd still be (potentially) in the same position. (The cost of the report is refunded by the retailer, if it finds an inherent fault).

But it is time elapsed from purchase date that matters, not time from when you gave something as a gift. (Unless the "gift" aspect was clearly made aware to the retailer and formed part of the contract of sale).

Just go and see them, but don't go in shouting "I know my rights!" (when you clearly don't). You catch far more flies with honey than with vinegar.

mazrid

Thank you yes you're right I don't have a clue I won't go shouting the odds may try the " how do I explain to a 6 year old that Father Christmas gives dodgy gifts and can't replace them!" she's still at an age where he can perform miracles fingers crossed!!

mazrid

From a lot of product reviews I've read it does seem to be a common problem with this tablet

bod1467

With respect, your question bears no relation to the OP's subject. So I suggest you contact a Board Guide and get your post moved to a new thread.

SuperHan

mazrid wrote: »

Thank you yes you're right I don't have a clue I won't go shouting the odds may try the " how do I explain to a 6 year old that Father Christmas gives dodgy gifts and can't replace them!" she's still at an age where he can perform miracles fingers crossed!!

Slightly off topic (but less off topic than other posts, it appears), but when I worked in retail, this exactly happened. A faulty tablet as a Christmas present, except the mother marched her 6 year old in and shouted at my manager that he had ruined her Christmas and now she knows Father Christmas isn't real because she has to bring this tablet back and she was screaming saying 'You tell my daughter that she has to be without her Christmas present. You tell her that Father Christmas isn't real'

The poor girl was in hysterics.

I couldn't understand why the Mum hadn't just said we need to take it back to the shop for Father Christmas to pick up and fix...

lincroft1710

SuperHan wrote: »

she was screaming saying 'You tell my daughter that she has to be without her Christmas present. You tell her that Father Christmas isn't real'

One of the joys of childhood - finding out that Father Christmas isn't real. Actually, children don't really care who brings the presents, as long as they get them!

unholyangel

SuperHan wrote: »

Slightly off topic (but less off topic than other posts, it appears), but when I worked in retail, this exactly happened. A faulty tablet as a Christmas present, except the mother marched her 6 year old in and shouted at my manager that he had ruined her Christmas and now she knows Father Christmas isn't real because she has to bring this tablet back and she was screaming saying 'You tell my daughter that she has to be without her Christmas present. You tell her that Father Christmas isn't real'

The poor girl was in hysterics.

I couldn't understand why the Mum hadn't just said we need to take it back to the shop for Father Christmas to pick up and fix...

Shouldve told her to write a letter to "santa" requesting he check toys are working before wrapping them to avoid that type of situation.

Probably a good thing I don't work in retail. :rotfl: I would have been sacked by now.

SuperHan

unholyangel wrote: »

Shouldve told her to write a letter to "santa" requesting he check toys are working before wrapping them to avoid that type of situation.

Probably a good thing I don't work in retail. :rotfl: I would have been sacked by now.

Hahah, I found most employers are more reasonable.... Despite what any one says about the customer always being right, there is a definitely an appreciation that customers are generally misinformed and often erratic and irrational. But they're the best kind of customers. They make a day in retail worthwhile Especially if you *do* know their rights.

DevCoder

Actually you have no rights.

Santa will need to take it up with the retailer