Sports Direct

silversaxman

I would welcome advice on what I should do next please.


My wife bought me a pair of walking boots from sports direct. We don't have the receipt, but it was purchased on a card, so have the bank statement.


A hole developed inside and they started to leak water - after only four months infrequent use.


Sports direct full and final decision on the matter is:


"On checking the items description your Campri boots are not designed, guaranteed or sold as a waterproof shoe and does not have the properties that you would associate with footwear that are designed to be waterproof. It is not unreasonable to assume that if worn in conditions that are wet underfoot there may be some degree of water ingress. This would not me classed as a fault and regrettably we are unable to offer either an exchange or refund."

wealdroam

silversaxman wrote: »

I would welcome advice on what I should do next please.


My wife bought me a pair of walking boots from sports direct. We don't have the receipt, but it was purchased on a card, so have the bank statement.


A hole developed inside and they started to leak water - after only four months infrequent use.


Sports direct full and final decision on the matter is:


"On checking the items description your Campri boots are not designed, guaranteed or sold as a waterproof shoe and does not have the properties that you would associate with footwear that are designed to be waterproof. It is not unreasonable to assume that if worn in conditions that are wet underfoot there may be some degree of water ingress. This would not me classed as a fault and regrettably we are unable to offer either an exchange or refund."

As the goods are less that six months old, it is for the seller to prove that any fault was not present at the time of sale.

However, as the seller is denying that any fault exists, you will need to convince then that they are wrong on that point if you want to take this further.

Maybe you need to get an independent report that confirms the goods are faulty, but you also need to consider the purchase price and decide on whether it is worthwhile.

shaun_from_Africa

I agree with SD that if the shoes are not stated to be waterproof then water ingress of some degree is to be expected.

However, this doesn't detract from the fact that a hole has appeared in one of the shoes, and even though this hole may be due to either a manufacturing defect or down to something done by the wearer, the law assumes that it is due to a manufacturing defect unless SD can prove otherwise.

It might be worth taking a photograph of the damaged area (if this is possible) and forwarding this to SD and tell them that you are not trying to claim for the lack of waterproofness of the shoes, but because of the physical damage.

Bantex_2

Campri boots seem to sell at around £15.00 a pair.

tykesi

Bantex wrote: »

Campri boots seem to sell at around £15.00 a pair.

So were never going to be waterproof.

The hole appearing so quickly may be something to go on but not being waterproof is a non-starter as you have found out.

terra_ferma

Bantex wrote: »

Campri boots seem to sell at around £15.00 a pair.

for that low price could they claim that those boots could not have been expected to last longer than the 4 months? (seem to remember reading a few years ago that a retailer was using that excuse)