PPI company help

Skippy1983

Hi all

This is my first post so apologies if it's a bit rough around the edges.
Around eighteen months ago I signed up with UKMS to act as PPI claimants for me. I haven't had a particularly good experience with them and every other agreement form they sent I put in the bin.
Around 2 months ago one of their call centre operators called and said they had a case from a loan I had years ago, but needed my permission to complete the refund process. I said I did NOT give them permission and wanted no further action from them, and to close my file immediately.
A month ago I get a bill for the refund. Apparently even though I told them to stop they still went ahead anyway. After writing to their managing director who said they would do an investigation a response came a few days ago.the letter states the claim was finalised before the conversation so the bill stands. I was under the impression they needed my permission to finalise the claim so cannot understand how they reached their conclusion.
Any help from anyone would be appreciated. I have had a look on the ministry of justice website but do not know where to turn. The same with the financial ombudsman website.
Thanks for any help.

OhReally_2

Skippy1983 wrote: »

Hi all

This is my first post so apologies if it's a bit rough around the edges.
Around eighteen months ago I signed up with UKMS to act as PPI claimants for me. I haven't had a particularly good experience with them and every other agreement form they sent I put in the bin.
Around 2 months ago one of their call centre operators called and said they had a case from a loan I had years ago, but needed my permission to complete the refund process. I said I did NOT give them permission and wanted no further action from them, and to close my file immediately.
A month ago I get a bill for the refund. Apparently even though I told them to stop they still went ahead anyway. After writing to their managing director who said they would do an investigation a response came a few days ago.the letter states the claim was finalised before the conversation so the bill stands. I was under the impression they needed my permission to finalise the claim so cannot understand how they reached their conclusion.
Any help from anyone would be appreciated. I have had a look on the ministry of justice website but do not know where to turn. The same with the financial ombudsman website.
Thanks for any help.

You'll need to log back in so you can answer a question I have.

Waiting ...

[Deleted User]

The likelihood is that the OP signed a contract allowing the claims company to represent her in all subsequent complaints. If this is the case(she needs to check), it'll be very difficult to wriggle out of.

If there is no such signed agreement then the CMC cannot charge.

Insider101

This sounds very dodgy.

So you say you signed an agreement with them allowing them to represent you which is fine. However, all that agreement does is allow them to access your information and represent you in any potential complaint you may have. This means they can ask the bank if you had PPI . However, they can only determine whether there is a potential valid complaint by asking you about the circumstances surrounding the sale. Have they done this? If not, the likelihood is they've just sent in a template letter telling all sorts of lies on your "behalf". I'd ask to see the letter they sent to the bank. If it's just been made up I would point this out and advise that if they hassle you anymore you will report them to the Ministry of Justice for making false complaints.

OhReally_2

Ah, now the OP has logged back in, my question is have you actually received the refund of your PPI yet?