PLEASE HELP - Dealer dispute over returning car not fit for purpose

helentom28

The judder wasn't noticed in full as a fault til we got the car home.

Thanks for help everyone

jimjames

One thing not said is how old the car is and what you paid? That has a bearing on it. What make/model is it?

Hutch100uk

I've had issues with a used car and have been looking at the Sale of Goods Act etc regards used cars. Some interesting information on here:
http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e/consumer_problems_with_the_car_you_bought_e/the_car_you_bought_is_faulty.htm

specifically:
You discover the fault within six months

The responsibility is normally on you rather than the dealer to prove that a car is faulty in some way. However, the responsibility is on the dealer to prove that the car was of satisfactory quality when you bought it, if you discover the fault within the first six months and you are asking for:

a repair or
a replacement or
a full or partial refund where a repair or replacement isn't possible, would cause significant inconvenience to you as the buyer or would cost a disproportionate amount to the dealer.
Where the dealer is responsible for proving the car is of a satisfactory quality, they have to prove the fault wasn’t present using evidence such as an independent report into the car’s condition.

Hutch100uk

Oh and dual mass flywheel will cost HUNDREDS to fix if you have to pay yourself so try to get this sorted. My Citroen's clutch went, and it was dual mass flywheel and I was quoted £650.

harveybobbles

The fact the garage is 90 minutes away is meaningless - you chose to buy the car from them, so should gave factored that in should a problem arrise.

I'm guessing Passat, GM unit or Ford..