MSE News: British Gas pays out after mis-selling Sainsbury's Energy deals

Former_MSE_Helen

Over 4,000 British Gas customers have received compensation after British Gas admitted mis-selling energy...

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British Gas pays out after mis-selling Sainsbury's Energy deals




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John_Birch

The article says

"However the firm says 1,300 customers who have since left British Gas have not been refunded. If you think this might be you, contact British Gas' customer services team and if you are one of those affected, you'll be refunded."

But, it seems, British Gas are not intending to compensate former customers. This is the email i have just been sent. Where to next - Ofgem?

"Dear Mr Birch

Thank you for the enquiry you sent earlier today.

As you are no longer a British Gas customer I will not be able to compensate you on your inactive account.

Please contact us should you need any help in the future and thank you for contacting British Gas.


Kind regards

Maxsheen Smith"