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What can I do?
Pipkin
Posts: 575 Forumite
On Monday i ordered something for my garden from a website, paid with my visa debit card. Today i clicked on the website to find it was "closed for buisness". I sent an email asking if the company itself had ceased trading or if it was just that the website was down for maintenance, and if it was the former would i still receive my order? I got a reply almost instantly which did not clarify the situation, but did say they thought i had already recieved my order and would check for me. My question is, if i dont receive it, and I'm not hopeful, what if anything can I do? Thank you.
M.A.C.A.W member number 39 
Those who are inclined to casual cruelty say that inside a fat girl is a thin girl and a lot of chocolate. Terry Pratchett
Those who are inclined to casual cruelty say that inside a fat girl is a thin girl and a lot of chocolate. Terry Pratchett
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On Monday i ordered something for my garden from a website, paid with my visa debit card. Today i clicked on the website to find it was "closed for buisness". I sent an email asking if the company itself had ceased trading or if it was just that the website was down for maintenance, and if it was the former would i still receive my order? I got a reply almost instantly which did not clarify the situation, but did say they thought i had already recieved my order and would check for me. My question is, if i dont receive it, and I'm not hopeful, what if anything can I do? Thank you.
Simple chargeback by contacting your bank. Just hold fire a few days.Ask me no questions, and I'll tell you no lies0 -
You need to wait 15 days, then chargeback for non-receipt of goods.0
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Thank you both. I received an email today confirming my item had been dispatched, so hopefully it will turn up.M.A.C.A.W member number 39
Those who are inclined to casual cruelty say that inside a fat girl is a thin girl and a lot of chocolate. Terry Pratchett0
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