Ebay BUYER trying to rip me off! Help!

alykatz

Drone31 wrote: »

Interestingly I have requested pictures of this so called damage and he hasn't responded. He is clearly just going to leave the case open and hope they will automatically issue him the refund if he does nothing. Maybe I should he have offered I him a quid partial refund.

If he just lets the case time out and he does nothing further then ebay will not just refund him.

Pierre_De_Grenoble

Wouldn't it be nice if a few scammed sellers DID win cases in the small claims courts with all charges & costs against ebay &/or paypal. Does anybody know if there has been any such cases??

GabbaGabbaHey

Drone31 wrote: »

I switched my bank account on Friday and I'm closing my current account, goodbye ebay as far as I concerned. He will send the speakers back, they will issue him a refund but it won't be from my account. They can pursue it through small claims court.

Which they may well do, but only after they have sent their debt collectors around first.

And if they do go to court, they will win (you agreed to their T's&C's when you joined eBay) - at which point you either pay them, or accept a CCJ with all that entails.

bxboards

GabbaGabbaHey wrote: »

And if they do go to court, they will win (you agreed to their T's&C's when you joined eBay) - at which point you either pay them, or accept a CCJ with all that entails.

I think it would be less than 50% - 50% in Ebay's favour.

Any system that essentially will almost always favor the buyer - regardless of evidence, may well fall down.

Agreeing to T&C's doesn't automatically make them legal - look at how Amazon were forced to remove their price parity policy for example.

I think there are around 3 to 4 terms that Ebay would be very keen not to try to defend in court, as the risk of them losing would be too costly.

shireknight

I can't believe people are recommending the OP just accepts the situation, if the seller knows the goods were perfect when despatched and the buyer gave a positive review after he received them (not metioning that the speakers were damaged or even the packaging for that matter) then there's no case to argue as far as I'm concerned.

I would dispute the buyers refund claim citing the positive review as an indication that the goods were received in good physical condition.

theonlywayisup

shireknight wrote: »

I can't believe people are recommending the OP just accepts the situation, if the seller knows the goods were perfect when despatched and the buyer gave a positive review after he received them (not metioning that the speakers were damaged or even the packaging for that matter) then there's no case to argue as far as I'm concerned.

I would dispute the buyers refund claim citing the positive review as an indication that the goods were received in good physical condition.

The feedback is immaterial. Ebay do not consider it when cases have been escalated for review.

The buyer will be told to return it for a refund.

Better to do that voluntarily than risk a dashboard strike for 'without seller resolution'.

Stoke

So another perfectly innocent seller gets screwed and because it's not you guys you all say "hey, just take the speakers back and give a refund".

No chance. I applaud the OP for closing his account and closing the door from eBay. I've had enough situations with dodgy b*stards on eBay that makes me realize now the only benefit of using eBay is for convenience goods (e.g. Need a new phone charger by Wednesday, eBay). I've posted about my experience with the iPhone which was dismantled and damaged beyond repair and then returned in the box to me in pieces.

Anything expensive I now sell on Gumtree. So far, it's been a very pleasurable experience.

I_have_spoken

I don't want to pay him a penny on principle

Fair point, but your 'least worst' option is to offer a part refund of £25.

Most scammers like this are angling to keep the goods but knock a bit off the price - it's been done to me on a CD player.

As you say, if you demand goods are returned he'll just trash them anyway.

Stoke

I_have_spoken wrote: »

Fair point, but your 'least worst' option is to offer a part refund of £25.

Most scammers like this are angling to keep the goods but knock a bit off the price - it's been done to me on a CD player.

As you say, if you demand goods are returned he'll just trash them anyway.

This might be true.

alykatz

Stoke wrote: »

So another perfectly innocent seller gets screwed and because it's not you guys you all say "hey, just take the speakers back and give a refund".

.

But its not about an its not us attitude at all.
Its about what ebay WILL do if the buyer escalates a claim and they WILL say return for a refund immaterial of feedback left.
And you may well applaud the seller for closing his account but then its not you who`s credit rating could be affected. Also the debt is passed onto a debt collector who will try to recover the monies owed.
There is also the possibility[though slim] that the debt collection agency will try to recover the monies through the courts.