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Vanquis card

I wrote to Vanquis bank about my PPI and got a letter telling me that some customers confuse Repayment Option Plan with Payment Protection Insurance. Please what is the difference between the two, and what do I do now as I do not have any terms and condition from them. Can they also say they Repayment Option Plan has been removed from my account?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The Repayment Option Plan freezes interest, rather than making repayments and isn't classified as PPI.

    They can say it has been removed from your account if it has been.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Senabosede wrote: »
    ...Please what is the difference between the two, and what do I do now as I do not have any terms and condition from them.
    Vanquis - About Repayment Option Plan
    Vanquis Card Terms & Conditions

    You'll find a lot of information, including at MSE, simply by googling for "Repayment Option Plan "
    Can they also say they Repayment Option Plan has been removed from my account?
    It is optional and can be removed. The question can be how it was removed and why.
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