Faulty new car - Range Rover Evoque leased from Arval

notreallymyrealname · 2 July 2014 at 8:13PM

I have a 2014 Range Rover Evoque Dynamic Lux SD4 which was brand new on the 19th March.

I soon noticed this car had a fault with the dynamic (magna ride) suspension, whereby it changes the suspension settings on it's own at worryingly regular intervals.

The car has been back to the dealer twice to rectify this, this time they have had the car for 18 consecutive days and still can not fix it, they still have the car (it has had a replacement wiring loom, ecu, various modules, etc).

I now want to reject the car, this is where it gets complicated as it is a lease car. I lease the car from Arval, they are very unhelpful and are saying it's too soon to reject the car.

My understanding is the supply of goods and services act states it must be fit for purpose and of satisfactory quality, which it is neither. Therefore this puts Arval in breach of their contract (the lease agreement) and I should be entitled to return the vehicle and to terminate the lease without being penalised.

Has anyone ever been in a situation like this before?

I have been loaned a courtesy car, it is not the same make or model (it is a Land Rover Discovery 4 on a 13 registration) and it states that it is overdue a service on the vehicles dash board so I am now not using that either.