Fault with new 2014 Range Rover Evoque lease car from Arval

notreallymyrealname

I have a 2014 Range Rover Evoque Dynamic Lux SD4 which was brand new on the 19th March.

I soon noticed this car had a fault with the dynamic (magna ride) suspension, whereby it changes the suspension settings on it's own at worryingly regular intervals.

The car has been back to the dealer twice to rectify this, this time they have had the car for 18 consecutive days and still can not fix it, they still have the car (it has had a replacement wiring loom, ecu, various modules, etc).

I now want to reject the car, this is where it gets complicated as it is a lease car. I lease the car from Arval, they are very unhelpful and are saying it's too soon to reject the car.

My understanding is the supply of goods and services act states it must be fit for purpose and of satisfactory quality, which it is neither. Therefore this puts Arval in breach of their contract (the lease agreement) and I should be entitled to return the vehicle and to terminate the lease without being penalised.

Has anyone ever been in a situation like this before?

I have been loaned a courtesy car, it is not the same make or model (it is a Land Rover Discovery 4 on a 13 registration) and it states that it is overdue a service on the vehicles dash board so I am now not using that either.

gilbert_and_sullivan

Can't help you with the legalities of rejection, but what a typically useless modern garage, it simply has to be the main dealer, no indy would last a week if this was their usual diagnostics method.

Throw new parts willy nilly at the Ewok till we happen upon the bit thats faulty, brilliant.

Ectophile

notreallymyrealname wrote: »

I have been loaned a courtesy car, it is not the same make or model (it is a Land Rover Discovery 4 on a 13 registration) and it states that it is overdue a service on the vehicles dash board so I am now not using that either.

Why would you care that it's overdue for a service? It's not your car. let them service it when they get it back.

Herzlos

Or at least ask them about it; it's maybe been serviced but the car isn't reporting it.

tykesi

Ectophile wrote: »

Why would you care that it's overdue for a service? It's not your car. let them service it when they get it back.

This! Talk about cutting your nose off to spite your face!

almillar

I'm no expert but I think your argument for rejection sounds good with one possible caveat - I thought there was something in SOGA that you had to give them reasonable opportunity to repair, and that you had to give them 3 tries - so you're close to being entitled to reject. Finance company talking about too soon may have been referring to this.

colino

Sorry to hear your Magneride system appears faulty, I'd guess it will be a simple sensor/wiring fault that the techs can't find as the car would be on its hunkers if it wasn't working at all.
Sad to hear that RR are still taking huge wads of cash and letting the consumer test drive them. I'd began to believe that the BMW/Tata transition had seen the quality improvements maintained.

bod1467

http://sogahub.tradingstandards.gov.uk/explained

That's what The Law says. I don't know if the "3 strikes and you're out" inference above is legal guidance, but I do recall hearing something similar.

How long after receipt did the vehicle exhibit this fault? (You're allowed a "reasonable" time after receipt to inspect and "accept" the goods. This time depends on the product - if the fault occurred say 3 weeks later then you may have been deemed to have "accepted" the vehicle, which takes you into the repair cycle).

Robin9

Your loan vehicle isn't clever enough to know if its overdue for a service. It's probable that the mechanic didn't press the service complete reset button.

That's not your problem. Concentrate of getting the supplier to cure the defect in your new car

roonaldo

The car probably doesnt like its 1/2 mile trips to the shops and school each day!

topdaddy_2

Cant see any reason not to drive the disco. Cant see any reason to drive the freelander/evoque either but thats irrelevant.