Strange letter, can anyone help?

gemsaysdontdodebtkids

Today I got home to a letter from HSBC Customer Services saying that if I didn't respond to their letter dated 19th June (which I didn't receive) then they'd 'consider the matter closed'.

The address at the bottom is the one I wrote to when I was trying to reclaim my bank charges from them.

Curiouser and curiouser...

lindilou39

gemsaysdontdodebtkids wrote: »

Today I got home to a letter from HSBC Customer Services saying that if I didn't respond to their letter dated 19th June (which I didn't receive) then they'd 'consider the matter closed'.

The address at the bottom is the one I wrote to when I was trying to reclaim my bank charges from them.

Curiouser and curiouser...

I would write back to HSBC customer service saying...
I thankyou for your letter dated ( date that was on the letter) alerting me to the fact that I should have received a letter dated 19th June from yourselves, please could you re-send the correspondence together with a complete breakdown of your charges.


That will frighten the S*** out of them, you never know they may bung an offer in the post instead lol

Lin

gemsaysdontdodebtkids

I called HSBC this morning and they confirmed that it was connected to my bank charge claim and that the original letter was an offer letter. They are resending it to me today. She wasn't allowed to tell me how much it was on the phone but she did she it's 'in relation to my original claim', which was just oover £1500.

:eek:

I am hopeful, but shall await my letter before I get too excited.

Peterboro

If its not enough reject it and go for the full amount.
Its been proven thousands of times they are in the wrong.

I held out and got all my charges refunded

gemsaysdontdodebtkids

Boyfriend and I are going to play it by ear. I'm in a lot of debt so anything is better than £0.

vickyb

i got a similar letter from lloyds which i replied to with (martins sample letter threatening 'going to court' with claiming interest) saying that if i didnt get a satsifactory response within 14 days then i was going to take them to court,the 14 days were up on wed gone and havent heard from them so im filling in my online claim form now!

gemsaysdontdodebtkids

They have offered me £1300.

I'll take that!