MSE News: British Airways baggage delayed from Heathrow: Your rights

Former_MSE_Helen

Many British Airways passengers flying over the past week have been left without luggage following technical problems...

Read the full story:

British Airways baggage delayed from Heathrow: Your rights




Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

richardw

Should the planes fly without the bags?

Should there be an adequate back-up plan?

mattyprice4004

richardw wrote: »

Should the planes fly without the bags?

Should there be an adequate back-up plan?

There should be a back-up plan, but it's not as simple as stopping a plane taking off - they have slots to stick to, and missing a slot at somewhere like Heathrow could mean hours until the next one.

WhereAreMyBags

Hellloooooo,
I flew from Milan to Heathrow then to San Francisco on Saturday, June 28th. I understand BA was well aware of their baggage problems before I boarded my flight.
Not one person suggested that I take some of my essential personal items and place them in a carry-on. I checked all three of my bags.
Landed in SFO and waited at baggage claim, while BA baggage handlers started taking all luggage out of the carousel and loading them unto large carts.
When another curious passenger asked about this -- they were told that SOME of these bags were from yesterdays flight (oh, says one of the baggage handlers - I believe with a smirk- your bags will probably be coming out next).
ALL of the passengers from BA285 waited around the carousel for about another hour -- and then an announcement that our bags would not be arriving -- mad dash to counter while we filled out forms.
THIS WAS SATURDAY, JUNE 28TH
I received my first of three bags on Wednesday, July 2nd at 9:30 pm (PST)
I received my second of three bags on Thursday, July 3rd at 5:45 pm (PST)
Today is Friday, July 4th (Happy 4th everyone) at 9:55 am (PST) and I am still waiting for my third and final bag.
-- WHERE IS THE LOVE BRITISH AIRWAYS?
Thanks for letting me vent -- my family can't stand to hear me rant anymore.
Plans to travel to Lake Tahoe for family 4th of July weekend - SQUASHED.
It could be worse, I suppose -- I AM ALIVE........

Goldiegirl

Just to add a bit of balance.

I flew out of T5 to Munich on 28th June, and one of my cases didn't turn up.

I reported this at the desk, and was told it was already on the next flight, and was delivered to the river boat I was staying on in Nuremberg by 8 o'clock that evening.

Under the circumstances, that was quite impressive.

There was another person on the ship whose bag didn't turn up either - this was delivered to the ship on the Tuesday morning, when we were docked at Passau, two stops down the Danube. So the bag caught up with a moving object - again, not bad.

It wasn't brilliant to have bags delayed, but they did resolve the issue as quickly as possible.

shaq34

Hi there,

My parents flew to vegas on the 27th of June on business class.

Their baggage has not arrive to the US nor to the UK. British has updated that one of the bags was sent to Vegas on the 1st of July but after speaking with BA customer services in the US every day. The luggage was never received in vegas.


We are keeping the file up to date with messages and addresses but still nothing...

Natalochkavit

I flew from sea to Paris my bag was delayed for 21 days. Now I came home and the next day received my bag. Will I get money back from British for the cloth and essentials that I bought during my travel around Europe? Please let me know.

mattyprice4004

Natalochkavit wrote: »

I flew from sea to Paris my bag was delayed for 21 days. Now I came home and the next day received my bag. Will I get money back from British for the cloth and essentials that I bought during my travel around Europe? Please let me know.

It's the airline you need to ask, not us.

Wheremybag

My father and I suffered the same fate on the 26th June when BA made a decision to fly the plane to Canada with only a handful of bags on the plane! As you can imagine it wasnt pleasant with 200 + plus people filling in forms to try and track their bags down. I managed to get my bag back just in time to fly home! BA have settled my expenses but seem unwilling to acknowledge my claim for totally messing up our holiday. Any one got any experience of dealing with BA on this type of matter.

cy12

We also had a ruined holiday due to delayed luggage. We flew from Heathrow to Stockholm and on arrival were informed no luggage was put on the flight due to a power outage at Heathrow. We had no luggage for 7 days out of a 13 day cruise. We are currently trying to seek compensation as the cruise was totally spoilt. We have contacted Regent Seven Seas Cruise who are dismissing any responsibility. We are now in the process of seeking legal advice for loss of enjoyment of the holiday. We would love to hear from anyone who has claimed compensation for similar circumstances or is currently doing so.