Undercharged on foreign currency

deeLFC

I agreed to pay the amount when I returned from my holiday but I've came under a change in circumstances. I've had to spend the money on repairs to my car for work reasons and will be unable to pay the amount for a month or two.

I would like to pay the amount but can't afford it.

With it being a one off payment and not a direct debit/standing order, by law would I have to pay the amount or can I refuse to pay the amount in general/until I can afford it?

daytona0

deeLFC wrote: »

I agreed to pay the amount when I returned from my holiday but I've came under a change in circumstances. I've had to spend the money on repairs to my car for work reasons and will be unable to pay the amount for a month or two.

I would like to pay the amount but can't afford it.

With it being a one off payment and not a direct debit/standing order, by law would I have to pay the amount or can I refuse to pay the amount in general/until I can afford it?

1. Ask 4 payment plan

2. Go to court, possibly get a black mark on your record and do a payment plan

3. Don't pay and hope they don't pursue

OlliesDad

ThumbRemote wrote: »

If they'd overcharged you, do you think they'd be chasing you to give the difference back?

If yes, pay them back. If no, tell them to stuff it.

Not quite the same situation - a better question to ask would be "if they'd overcharged you and you realised and requested a refund from them, would they give the difference back?"

Money-Saving-King

What's the problem with paying what you owe?

rustyboy21

deeLFC wrote: »

Hi There,

Recently I went into a foreign exchange shop to change money for my holidays. I'd agree'd a value to pay for the euros i wanted, however the value on the chip and pin machine was significantly lower.

A few days after my purchase i received a phone call by the company saying they had noticed their mistake of undercharging me a few hundred pounds.

Are they within their rights to demand the difference back?

Any advice would be great.

Thanks

So you agreed the figure with them at the time of purchase

deeLFC wrote: »

No I didn't notice until I received the phone call

But are now telling porkies, that you didn't notice. You have changed your story in a couple of posts.


Do the right thing and pay back what is owed by you. You should pay this BEFORE you start spending money on other things.


What is wrong with people these days ?:mad::eek:

Poppie68

Not knowing until the phonecall isn't what you say in your opening post, you noticed the error when presented with the chip and pin machine..it's always best to tell the truth on here as you will get a more accurate answer.
When you noticed the error on the machine why didn't you speak up? You obviously had the money as you had agreed the budget you had to spend..if you had been honest and pointed out the error you wouldn't be in this mess now.
They have proof of the underpayment so chances are they will chase for payment..The staff member who served you may be asked to pay for their mistake or even loose their job over it..You had the benefit of their lack of concentration and you noticed at point of sale...you should of spoke up!

deeLFC

No I didn't notice the difference on the chip and pin machine, I was merely stating that the price was different. I didn't realise until the phone call and I checked the receipt. I know I had the money there to pay it there and then and I had assumed they had typed in the correct amount as companies rarely make errors like this.

And as for the money being spent which I had, I stated in a comment that I had to pay for my car to get repaired. As a carer I need my car to travel between each service every day.

Poppie68

deeLFC wrote: »

No I didn't notice the difference on the chip and pin machine, I was merely stating that the price was different. I didn't realise until the phone call and I checked the receipt. I know I had the money there to pay it there and then and I had assumed they had typed in the correct amount as companies rarely make errors like this.

And as for the money being spent which I had, I stated in a comment that I had to pay for my car to get repaired. As a carer I need my car to travel between each service every day.

If the price was different and you noticed it.....then you noticed the difference!!...It's not like it was a pound or 2, you state it was a few hundred so definetely a noticeable difference and beggars belief why you didn't query it...you say you asked the price etc so you must of known how much you would have to pay for the amount of Euros you were getting...so when the machine presented you with a different price didn't you think maybe they were not giving you the correct amount of Euros? You obviously knew they had made a mistake in the amount of pounds they were charging you and you say it was a few hundred pounds difference, you obviously thought you would get away with it.

They contacted you a few days after and you say you had already spent the money. They won't be interested were you spent their money and why..all they want is the money you owe them.

bengal-stripe

You haven't told us (deliberately?) the amount in question. I don't think the bureau de change would have contacted you about a shortage of two quid.

My guess is, the decimal point was in the wrong place and you only paid 10% of what was due. If you only paid £50 instead of £500, the company might not want to let it go and can take you to court.

Whether or not they will, depends on the company and the amount of money involved. You can brazen it out and nothing might happen or you can end up with a CCJ.

The decision is yours!

Stoke

I find it very interesting that when people say "Oh I've been overcharged somewhere" some people say caveat emptor, the contract is complete, they owe you nothing.

Well surely if that is the case, the same applies here. I've obviously got a thread open here about being overcharged by Tesco on one of their offers, as in, is the contract complete? If so, they owe me nothing.

Well surely that's the case here if the same rule applies?