Npower threatening County Court action

scotslass33

Hi

Looking for some advice on where I can go with this problem.

Moved out of my old property last year - July 2013. Received my final bill and paid straight away. Since then I've received letters demanding outstanding gas and electricity payments of approx £300 each. I've contacted Npower and spoke to them but they can't provide me with any details as to where the balance has come from. They then passed on the debt to Moorcroft who were really good and helped as much as they could by freezing the account while asking for details about the outstanding balance - haven't heard anything from them for about 2 months.

Over the last week I've received 2 letters from Npower, the most recent one threatening court action. I've already emailed them last week and cannot get through on the number they provide - been on hold for each phone call for over 30 minutes each time.

My query is - what can I do when they are threatening court action ( different company now - Collections Direct) They won't answer or can't answer calls, not answering emails/complaints.

I really feel like I am banging my head against a brick wall here. I would really appreciate any advice.

Thank you

chanz4

their letters should have a reference from, cant believe they don't know where its from. But then it is npower

Biscuit_Tin

scotslass33 wrote: »

Hi

Looking for some advice on where I can go with this problem.

Moved out of my old property last year - July 2013. Received my final bill and paid straight away. Since then I've received letters demanding outstanding gas and electricity payments of approx £300 each. I've contacted Npower and spoke to them but they can't provide me with any details as to where the balance has come from. They then passed on the debt to Moorcroft who were really good and helped as much as they could by freezing the account while asking for details about the outstanding balance - haven't heard anything from them for about 2 months.

Over the last week I've received 2 letters from Npower, the most recent one threatening court action. I've already emailed them last week and cannot get through on the number they provide - been on hold for each phone call for over 30 minutes each time.

My query is - what can I do when they are threatening court action ( different company now - Collections Direct) They won't answer or can't answer calls, not answering emails/complaints.

I really feel like I am banging my head against a brick wall here. I would really appreciate any advice.

Thank you

A little unsure who is chasing you now. If it's still Moorcroft:
https://forums.moneysavingexpert.com/discussion/2607247

If it's now nPower, this explains how to proceed:
http://www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/digitalassets/puttingthingsright100108.pdf
Note that Collections Direct is just the collections department of nPower

If no one can explain why you owe the money (which I don't believe), they won't get far wasting time, money & effort going to court.

dogshome

Follow the link posted by Biscuit Tin and complain

Though n'power recommend doing so by phone, Email or letter, listed in that order - A letter boldly headed Complaint is much the best - List the chasers you have had for money and point out that you have not had a detailed bill for the sums demanded, and still such time as you do get a bill and you have checked it, you will not pay anything

With this written Complaint sent, all demands for payment should cease until you do have a bill and have had time to Agree/Disagree with it's figures

TBagpuss

do as dogshome says. make sure you keep copies of the letter you send, and any further letters.

If you can, set out what you have had, and paid (e.g bill dated xx/xx/xxxx, giving readings of xxxx, paid in full on xx/xx/xxxxx)

chanz4

letter I cant imagine will be any different than email as they scan them into the same system

scotslass33

Hi and thanks for the replies.

I have copies of all the letters from Moorcroft, including a statement of bills requested through them from Npower. These statements show all my bills up-to and including my final bill. On the occasions I did speak to Npower (last year) when the demands started arriving, I had requested a breakdown of all bill payments against the bills. I've only ever asked for proof of where the amounts have come from. I'll try phoning them again tomorrow and see if I can get through before sending a letter.

Thanks again

undaunted

Follow the advice you have been given, otherwise why bother asking for it?

If you telephone you have no proof of what has been said.

If it's written and they do proceed to Court claim you have evidence of your contacts & attempts / their failures to address a perfectly reasonable query!

If they do go to Court you have the opportuinity to deny & defend the claim. The suggestion that they can't tell you what it is for isn't going to get them far in seeking a Judgement, they'll have to prove the debt though you would each be encouraged to resolve it sensibly if possible before matters reached the hearing stage anyway