Problems with British Gas!!!

dhotchin1986

Hi All,

I set up an account with BG for my Electric, Gas and Phone. I thought it was a good deal at the time so everything was ok. They set up the Direct Debits for the package. 6 months later i noticed that they didnt set up a direct debit for my gas account. So when I phone up they said they was sorry and didnt know what happen and they would set it up again....

2 months later, no DD set up. I phoned again... the guy told me that they had been no DD instrucations set up for my Gas account so he had to do it again. The amount I had to pay changed to reflect the months I have not been paying.

I then moved (This march) to a new flat (Part of money saving). I got my final bill for my electric which was fine. And then I got my final bill for my Gas. I had to pay the whole year that they messed up :mad:. So, I had to get a new credit card (got rid of all of the other) and paid of the gas and electric which for both was around £550.

4 months later, i have received a letter saying they are taking me to court because i have not paid my gas!!!! I can prove that I have, but it is doing my head in that I have to go through all this! :mad:

When i moved in to this new flat, I stayed with BG because I had come out of hospital the night I moved in! So didnt want the hassle of moving. i had no phone or internet at the time (using a mates mobile). BG said that they would start the transfer because the current flat was with NPower.

I have just recived a letter from NPower saying that they have set up an account for the flat because they supplyd the power. Turns out that BG not be doing anything about the switch over. So I'm staying with NPower for the time being.

I have had nothing but problems with BG, and all i'm is trying to do is bring my monthly cost outgoing. But there not helping one bit! :mad:.

It would be great to know if any one else has been though sumthing like this with them, and what they are have done or doing to solve it.


All the best, Darren

HelzBelz

The cul-de-sac I live on has 20 houses then in an old car park at the end of the road they put up a block of 20 flats, for 6 months the flat with the same number as our house was paying both of our bills.

Both us and flat owners kept complaining and he kept having the money put back into his account, nearly 12 months on and BG still haven't told us how much we owe tham and we've now changed supplier (being good though, put the money to one side for when they finally distinguish their !!!! from their elbow)

One of the multiple times we phoned BG's 24 hour customer service line at about 8.45 on a Saturday Morning the phone was answered by somebody who told us they couldn't help because they were the claener and nobody else was there.

saxmund

When you move to a new property you are generally stuck with the previous occupier's provider until you can arrange a switch. Which I think is stupid, but works in your favour in this case.

BG did exactly the same thing to me when I switched. They moved the Electricity first and it went without a hitch. However they didnt set up a DD for the gas. They did send me a quarterly bill, which I queried and agreed a new higher DD to pay the three months I hadn't paid them. I then received a red quarterly bill because they hadn't recorded that the bill was to be offset against my monthly DDs. I then had to pay a gas bill based on the new higher rate for another year... although they did automatically refund me the credit at the end of the billing year. And they didn't pay me my one month's free electricity that was part of the switching offer, until I had chased them three times (by phone, letter and email). So I have decided to move to Powergen, although I'm not sure there's any providers who haven't been slagged off in these forums over the past few months.

dhotchin1986

Thing is, I have got a letter from BG saying my accounts have been closed. And a new account just for electric has been set up for the new house (At the same time they did this the switch over was taking place). But the letter I got about the none gas payment is for the old house which the account has been closed and payment has been paid. I'm still working out how much I have paid, and trying to find out if this is a new bill which has not been paid. But if that is the case, they should have already told me this when the accounts was closed and I paid the "final" bill!

tripled

HelzBelz wrote: »

One of the multiple times we phoned BG's 24 hour customer service line at about 8.45 on a Saturday Morning the phone was answered by somebody who told us they couldn't help because they were the claener and nobody else was there.

I think someone was taking the !!!!.