First Direct -new phone numbers

EarthBoy

First Direct have replaced their 0845 phone numbers with 0345 numbers, which are included in call packages/inclusive minutes:

http://www2.firstdirect.com/1/2/contact-us

pmduk

They were required to do so by new regulations that came in this month.

knack92

pmduk wrote: »

They were required to do so by new regulations that came in this month.

These regulations don't apply to financial services.

Aquamania

Hmmm... weekday, daytime calls only used to cost 2.04p/min (plus connection) from my BT landline.

Now they cost 8.95p/min (plus connection) from my BT landline; over 4 times more :eek:

What a RIP OFF!!! :mad:

benjus

I've been calling First Direct on 0113 2345678 for years...

EarthBoy

Ofcom have ruled that 03 numbers must be charged the same as 01 or 02 numbers, and must be included in inclusive call packages, both landlines and mobiles, so if you are charged more than this you should complain to your phone provider and report them to Ofcom.

http://ask.ofcom.org.uk/help/telephone/03number

Aquamania

EarthBoy wrote: »

Ofcom have ruled that 03 numbers must be charged the same as 01 or 02 numbers, and must be included in inclusive call packages, both landlines and mobiles, so if you are charged more than this you should complain to your phone provider and report them to Ofcom.

http://ask.ofcom.org.uk/help/telephone/03number

03 numbers are charged the same as 01 & 02 numbers.

0845 was introduced as a lo-call number. Calls to 01, 02 and 03 numbers cost over 4 times more per minute (where chargable) than 0845 numbers using a BT landline.

EarthBoy

Aquamania wrote: »

Hmmm... weekday, daytime calls only used to cost 2.04p/min (plus connection) from my BT landline.

Now they cost 8.95p/min (plus connection) from my BT landline; over 4 times more :eek:

What a RIP OFF!!! :mad:

It's BT ripping you off, not First Direct, or who-ever you're ringing. Probably time to look round for a cheaper telephone provider, or change your call package/tariff to a better one.