Natwest PPI Response - No Obligation

loopy136 · 27 June 2014 at 1:08PM

Hi,
I recently requested information on a loan agreement which was paid off approx 2008, as there was PPI on it but my partner cannot remember the full details.
Natwest responded with a letter stating :
' as the loan has ended we have no obligation to provide the information you request.'

They have put a 'PPI Customer Concerns Team' address on the letter, so does this mean I sent the original letter to the wrong department (original letter sent to customer service centre).

Is it worth forwarding the letter to the other address??
Any advice much appreciated.

Thanks

-taff · 27 June 2014 at 1:32PM

To get the information you need you have to send a SAR and £10. They are not obliged to give you info about closed accounts.

dunstonh · 27 June 2014 at 1:50PM

It sounds like you did a section 78 request. They are correct to say that they do not need to do this as that only applies when there is a debt outstanding. As taff says, you need to do a DSAR costing £10.