ISP Slamming

slenderkitten

Hi i hope i have posted this in the right section.

My company has been ISP Slammed as of yesterday, we received no warning of this we are with BT Broadband and the same for most of our landlines.

BT told us that someone tried to take our main telephone line as well but was cancelled because we already complained about the broadband not working. Another company who we have a couple of lines with confirmed that they have not taken it, and they had done a couple of checks and thinks that it's Virgin that has done this, we have called them but they deny that its them. When you go through their automated tel system asking you to put your telephone number in there it identifies that its a business customer, how is it able to do this?

To get the internet back we would have to wait 3 weeks so we decided to move the internet to another number which takes around 5 working days.

Is there anyway to correctly identify who has done this, BT says they have to wait 5 days until they are able to see this. Ofcom are no help the Chairman's office no longer takes any telephone calls about this sort of thing.

We have a temporary solution in place but it's cost us time and money to arrange it and we will be suing BT and whoever has done this for allowing it to happen as they did not issue a complementary Sorry You Are Leaving Us letter or telephone call which I hear is normal practice when leaving one isp.

Can anyone offer any help or guidance with this.

imho

Read the below link.Wont fix your problem but will help you complain to BT.
http://www.ispreview.co.uk/new/complain/common_isp_complaints_slamming.php

tracybennett

We've just had the same thing but the other way around. We migrated from BT to plusnet, all went well for two weeks and then BT decided to take us back.
We had no notice apart from the plusnet service suddenly stopping and only after investigation did plusnet discover that we were now connected to BT again.

Despite repeated calls/emails to both BT and plusnet be reconnected, we've got no-where. BT admit it was their mistake, but aren't rectifying it, plusnet have even sent us 'Sorry you are leaving us' emails.

We seem to be stuck in a loop of people knowing what's happened, but no-one actually doing anything about it. Frustrating doesn't even cover it.

kwikbreaks

It's unlikely that Virgin are to blame as both their internet and telephone are completely separate from any BT based connections.

Sometimes lines get connected to the wrong ISP by accident by myoptic and lazy Openreach engineers moving the wrong cable pair. Unlikely in your case as there appears that there was a work order placed from the comments from BT.