Help - tent purchased 3 weeks old not of reasonable standard

Carrera74

I bought a new Vango tent 3 weeks ago and tested pitching it for the first time last night. It went up like a dream (it's the airbeam) but when I went inside to check it out there is a large black stain right next to the main door in and out of the tent. The tent is green and it sticks out like a sore thumb

I have contacted the company I bought it from and they said they will have to send it off to the manufacturer to be inspected. This can take 2/3 weeks.

We are supposed to be camping in 2 weeks.

I am not happy. All that money and it's not of reasonable quality (in my opinion).

Do we have the right to demand a full refund - so I can buy another one quickly or are they well within their rights even though I have never used it.

Or do I have to let them send it to the manufacturer and cancel our camping trip?!

:mad:

photome

I bought a Vango last year (not the airbeam so not as expensive) mine also had a stain on the inside of the door as it was only small (a couple of inches across) I just ignored it as it had no material effect on the operation of the tent.

To be honest I dont know what your rights are but someone will be along to let you know

Norman_Castle

http://www.tradingstandards.gov.uk/advice/problemswithgoods-sum9.cfm

Norman_Castle

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations If bought by mail order.

Try contacting Vango and ask them to get involved.

Hintza

They have the right to inspect the goods but you should make it clear that if they don't want to replace it now then you will have to buy a new one and they can't then expect you to accept a replacement.

Carrera74

They are now offering to take a look at it instore to see if they can fix the stain. It's 40 minutes away from where I live so going to try and get there tomorrow evening and just hope they will either sort it there and then or give me a refund. I have a feeling I will be to-ing and fro-ing for a while

Thanks everyone.

Norman_Castle

Fix the stain?. Its not fit for purpose. Ask for an exchange or a refund. They return it to Vango, you go on holiday.
Where was it bought from?.

Carrera74

They told us that they want to inspect it and then they will attempt to clean it and in the meantime we can use one of their tents for our holiday! Knowing our luck if we went with that option something would happen to their tent whilst we were using it.

I am going to go and see them tonight and say they either exchange it like for like or give us a full refund. That will then give us plenty of time to buy the same tent elsewhere and to put it up to check it's okay before we go away.

I genuinely thought spending this much on a new tent would eradicate sub standard workmanship. More fool me

Norman_Castle

Why are they cleaning it?. Its either a fault during manufacture so they return it to Vango or damaged by the retailer and once cleaned, sold as shop soiled.
Who did you buy it from ?.

Print this and take it with you.

http://www.tradingstandards.gov.uk/a...goods-sum9.cfm

Refund, repair or replacement - what am I entitled to?


When you buy goods from a trader or when goods are supplied as part of a service, you enter into a contract which is controlled by many laws including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. These laws give you certain (sometimes referred to as statutory) rights under this contract. Goods should be:

• of satisfactory quality - goods should be free from defects, fit for the purpose for which they were supplied, safe and durable. Appearance and finish is also taken into account
• as described - goods should correspond with any description applied to them
• fit for any purpose that is made known to the seller - goods must be fit for their general purpose and any particular purpose that a consumer makes known to the trader at the time of purchase. For example if you buy a sleeping bag it must work as a sleeping bag. If you make it clear before you buy that you need it for -40 degree conditions and the trader states it will be suitable then it should be suitable

You are legally entitled to a refund, replacement or repair if goods do not conform to the contract, in other words are not of satisfactory quality, fit for purpose or as described