Broken TV

bob123

Hi All

I bought a 46in Samsung LED TV 4 yrs ago for £800. Its obviously out of warranty. Last week the screen suddenly went blurry, after no damage. Ive taken it to a Samsung repair place and have been quoted £500 for a replacement LCD panel. Image below:



1. Does the diagnosis sound correct?

2. Am i right to feel a little short changed with the LCD panel going after 4 yrs of minimal useage? Any mileage in writing to Samsung?

thanks

[Deleted User]

We can't see your image...

I've had a Sammy TV repaired before and was told the LCD panel is the most expensive part. We had an issue where parts of the screen went dark, and they managed to fix it without resorting to a new panel. Thank goodness for a 5 year warrantee

Gavin83

Does it have this problem on all sources?

Knarf44

Surely at that price for a repair you are better off scrapping it and buying a new one?

McKneff

You can buy 50 inch ones now for not much over 400 quid.


Stick It on ebay,say exactly what's wrong with it and buy your self a nice new one.

bob123

Sorry, can't get image to work. But it's a bit like this

http://i.ytimg.com/vi/EhRDSY4RCt4/0.jpg

Issue is for all sources. Don't plan to pay that to get it fixed. Just a bit miffed that all that cash is wasted.

Spank

Get a new TV Richer sounds have 40" Samsung's starting at £380


http://www.richersounds.com/product/tv---all/samsung/ue40h5000/sams-ue40h5000

McKneff

It hasn't been wasted, £200 a year, £4 a week for this fabulous 46 inch tv, bargain and any money you will get for it spares or repair.....think positive....


Richer Sounds, join their newsletter and get a tenner off a new tv, and then haggle..... and sometimes a free 5 year guarantee....
You are not the loser here.

teddysmum

Richer Sounds are doing 5 years free warranty on tvs for VIP members. (ie takers of emailed offers). Membership does take a couple of days to be processed so you can print the £10 voucher. However, two weeks ago, the manager of my local enrolled me while in the store and gave me the discount immediately.

Moneymaker

b!!!23 wrote: »

1. Does the diagnosis sound correct?

It sounds plausible but there's no guarantee that it's correct. The fault could be caused by a 2p surface-mount resistor. The only person who will know is the person who repairs it.

The problem is that people stopped getting their TVs repaired when the modern LCD and plasma screens appeared. The reason was that the new TVs had at least 12 months' warranty and the old type TVs weren't taken for repair because the owner thought it was better to buy a modern set.

So there was a period of two years or more when the average "corner shop" TV repairer had virtually no work. He was living on fresh air. Most went out of business and either retired or found alternative employment.

Those few who managed to survive were faced with having very few repairs so, any repairs that did come in were charged the maximum possible rate. You'd pay for a new "picture tube" even if the faulty part was actually a 10p capacitor. This trend has continued in a self-perpetuating cycle. Because charges are high, few people get their TVs repaired. Because they have few customers, repairers charge a small fortune for those repairs they do get.

almillar

Googling your TV model number (or even asking here) might tell you whether you need a £500 display or a 50p capacitor. Just saying Samsung LED isn't good enough...