Best time to call Tax credits helpline

girlsmum

Arghh they are impossible to get hold of, i received my pack and renewed on line, that is fine. I do however need to speak to them as i want to change my back account.
I go through the whole crap of speaking, give all my details DOB etc etc etc to a recorded voice, only for them to say they are too busy and hang up...that is the worst part, why ask for all my details first
bloody place

raven83

Try this number, 01355 359007

I got through to this within about 2 minutes.

DigForVictory

A mate who works for HMRC passed me this:
"The best time to ring is between 8.30am and 10.30am – the busiest time is after 5pm. Mondays and Fridays are the busiest days."
Me, I was holding for a good 8 minutes at 8.45, but they got everything sorted in under 3 minutes thereafter.

lorelai34

Definetely try at 7.45 as although line doesn't officially open till 8 staff are allowed to log on to do flexi from 7.45.

Anatidaephobia

First thing on a Saturday morning.

girlsmum

Thanks all will try these

1111

ive just rang got straight through 24 min wait first tho

natty16

I try and call around 3-3.30 in the afternoon when lots of people are going to pick their kids up from school