Waste of time or valid use of service?

InsideInsurance

It is logical that only the regulated companies get the free cases as they are the ones on the hook for the activities of anyone they've given appointed representative status to. Otherwise you'd keep subdividing your organisation so all your complaints were free

Clearly if an AR wanted its own set they could become regulated in their own right but I doubt the business case would stack up just based on FOS fees as regulation is much easier said than done.

InsideInsurance

Quentin wrote: »

Here:


Mr T contacted the business as he was unhappy that he had received another credit agreement and that the rounded up monthly figure would result in an overcharge of three pence over the course of a year. The business agreed to round down the monthly premium to prevent Mr T from being overcharged but said that it was necessary for him to sign a credit agreement due to changes to the Consumer credit Act 1974. The complaint was referred to this service

(There were 5 areas of complaint altogether, but 3 were in 2012. You have missed the one about the dead cat's innapropriate forms.)

I wouldnt say that was about complaints handling but about the business process/ system errors.

I did include the incorrect complaints form as item 3

Quentin

InsideInsurance wrote: »

I did include the incorrect complaints form as item 3

Don't know what you mean about the incorrect complaints form.


Either way there were 5 different complaints.


You missed out either the dead cat distress or the 2 credit form issues.

OnanTheBarbarian

It does seem a grossly disproportionate use of the FOS for 4p a year of "rounding up". The other issues, meh....

I have not bothered to read any of the links others have posted (before an assault gets mounted on my post)

Quentin

OnanTheBarbarian wrote: »

.....I have not bothered to read any of the links others have posted (before an assault gets mounted on my post)

The only link posted (at the time of writing) is the one to the adjudication.


If you were to read it you'd see this was not about 4p alone, but the insurer repeating the same errors the year following the 4p issue.

OnanTheBarbarian

Why has the punter got a beef in relation to signing a credit agreement?

InsideInsurance

OnanTheBarbarian wrote: »

Why has the punter got a beef in relation to signing a credit agreement?

You'd need to ask them/ read the letters - in other words you wont get to know.

In general, there are a fair number of people who dont like "credit" and also dont understand that by getting monthly instalments its not a monthly policy but getting credit to pay the annual policy.

A former client didnt ever bother chasing the agreements and probably got less than 25% back. Now you'd guess the majority was lazines/oversight than issues with it but clearly it doesnt appear to be on the top of everyones agenda when they get their insurance pack