Royal mail Lost Return parcel to ASOS !!

Vaampz

Hello fellas I need an advice as I am not a UK native and not aware of much things here please do guide me

So I bought a jacket worth 500£ on Jun 3 from asos.com.
i have received it on next day and i have had sent it back on the same day as it wasn't same as it was displayed on your website. i have sent it back via Royal mail (free standard return note) on 4 Jun 2014.
additionally and unfortunately i have lost the receipt somewhere at first I wasn't bothered as I was thinking that it will be returned as usual ... Because I have been costumer with asos for long now and normally it gets there back to their warehouse in 3 days but this took too long... i have phoned royal mail. they asked me for tracking number and i told the same thing and they said you need to contact your retailer and they will contact us and we will investigate.
even i have been to the Post office from where i have sent it back and the lady said i don't have access to pull up history and provide you a tracking number again ...
The retailer which asked for proof of postage which I clearly don't have
Instead they recommend to contact my card issuer to make a claim for any loss.

This is really very devastating situation for me how can a big company like Royal Mail don't have history or any record

What should I do to get my money back.

Any advice would be really appreciable.

vuvuzela

Vaampz wrote: »

Hello fellas I need an advice as I am not a UK native and not aware of much things here please do guide me

So I bought a jacket worth 500£ on Jun 3 from asos.com.
i have received it on next day and i have had sent it back on the same day as it wasn't same as it was displayed on your website. i have sent it back via Royal mail (free standard return note) on 4 Jun 2014.
additionally and unfortunately i have lost the receipt somewhere at first I wasn't bothered as I was thinking that it will be returned as usual ... Because I have been costumer with asos for long now and normally it gets there back to their warehouse in 3 days but this took too long... i have phoned royal mail. they asked me for tracking number and i told the same thing and they said you need to contact your retailer and they will contact us and we will investigate.
even i have been to the Post office from where i have sent it back and the lady said i don't have access to pull up history and provide you a tracking number again ...
The retailer which asked for proof of postage which I clearly don't have
Instead they recommend to contact my card issuer to make a claim for any loss.

This is really very devastating situation for me how can a big company like Royal Mail don't have history or any record

What should I do to get my money back.

Any advice would be really appreciable.

Unfortunately Royal Mail lose a tiny percentage of items carried through its system. This is why they offer insurance and things like special delivery.
I appreciate it's late now but even if you did have a proof of postage, you'd be limited to claiming around £20. If you don't have proof of postage, you might be able to claim £3.60 worth of stamps.

http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-items

tomtontom

vuvuzela wrote: »

Unfortunately Royal Mail lose a tiny percentage of items carried through its system. This is why they offer insurance and things like special delivery.
I appreciate it's late now but even if you did have a proof of postage, you'd be limited to claiming around £20. If you don't have proof of postage, you might be able to claim £3.60 worth of stamps.

http://www.royalmail.com/personal/help-and-support/available-compensation-for-lost-items

If he had proof of postage ASOS would refund the whole amount.

custardy

Vaampz wrote: »

Hello fellas I need an advice as I am not a UK native and not aware of much things here please do guide me

So I bought a jacket worth 500£ on Jun 3 from asos.com.
i have received it on next day and i have had sent it back on the same day as it wasn't same as it was displayed on your website. i have sent it back via Royal mail (free standard return note) on 4 Jun 2014.
additionally and unfortunately i have lost the receipt somewhere at first I wasn't bothered as I was thinking that it will be returned as usual ... Because I have been costumer with asos for long now and normally it gets there back to their warehouse in 3 days but this took too long... i have phoned royal mail. they asked me for tracking number and i told the same thing and they said you need to contact your retailer and they will contact us and we will investigate.
even i have been to the Post office from where i have sent it back and the lady said i don't have access to pull up history and provide you a tracking number again ...
The retailer which asked for proof of postage which I clearly don't have
Instead they recommend to contact my card issuer to make a claim for any loss.

This is really very devastating situation for me how can a big company like Royal Mail don't have history or any record

What should I do to get my money back.

Any advice would be really appreciable.

You had one thing to keep track of. You failed.
They have tens of millions.

libra10

There has been quite a serious fire at ASOS, not sure whether that would cause problems.

Details here

http://www.bbc.co.uk/news/business-27971064