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Consumer rights?

I'm not sure if this is in the right page but il try anyways. I bought a washing machine from a well known highstreet store nearly 3 years ago. Well last night the digital screen started to mess up & now the machine won't work at all. Iv phoned the retailer & arranged for someone to come out on Tuesday to look at it but they are going to charge me £119. Some one told me that I'm covered for 6 years by the SOG but I don't know how to to about it. Any advice would be very welcome

Comments

  • paddyrg
    paddyrg Posts: 13,543 Forumite
    How much did it cost? What's the 'reasonable' life of a washing machine at that price? SoGA doesn't mean a 6 year warranty.
  • J23_2
    J23_2 Posts: 4 Newbie
    It was £250 I think. Some one said that all electricals are covered for 6years & to check out the SOG to see where I stand
  • Quiet_Spark
    Quiet_Spark Posts: 1,093 Forumite
    J23 wrote: »
    It was £250 I think. Some one said that all electricals are covered for 6years & to check out the SOG to see where I stand
    Nothing is covered for 6 years under SOGA, the 6 year "window" is about "reasonable" expectation.

    For example, it would be perfectly reasonable to any normal thinking person to expect (say) a £600 TV set to last 5 years, but it would be wholly unreasonable to expect a watch battery to last more than a year.
    Understeer is when you hit a wall with the front of your car
    Oversteer is when you hit a wall with the back of your car
    Horsepower is how fast your car hits the wall
    Torque is how far your car sends the wall across the field once you've hit it
  • elektra
    elektra Posts: 1,361 Forumite
    Part of the Furniture Combo Breaker Cashback Cashier
    Interesting article

    http://www.whitegoodshelp.co.uk/how-long-should-a-washing-machine-last/

    'These days, a washing machine can easily be uneconomical to repair once out of guarantee – even as young as 18 months old'

    I would not be spending £119 on a machine that only cost £250.

    My last machine lasted over 20 years! They don't make them like they used to.
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