Claims Advisory Group

coolryun

Hello I am writing to ask for help from people here about Claims Advisory Group. I know very little about PPI and have never taken out a loan or a mortgage, all I have is some credit cards, one of them received a limited increase sometime in 2012.

On Friday the 13th I was called by the Claims Advisory Group who said I may be entitled to claim back money due to mis-sold PPI. After talking they asked for some details which I hesitantly gave as they already seemed to know a little about me, I was asked which credit card I received a limit increase from, and the limit increase amount. Finally they then "processed my application" and then I had "a green light". I then got transferred to another a member of staff who talked me through a lot of legal jargon and encouraged me to fill in a paper form which was being sent.

I have received the forms today and couldn't be less interested in using Claims Advisory Group. If the general idea is that I am owed compensation and that this company wants a large wedge of it then it sounds like a fast one. Also in the print is the 39% charge, I am definitely not paying that if I can help it.

My question is, is it possible to claim the compensation myself? I have kept ALL my paper correspondence with my credit card including that of the limit increase. I also have come across a link from the Which? website. I'm not allowed to submit links, but it's the first link when you google "How to reclaim mis-sold PPI for free which.co.uk". Is this a legitimate way to claim this compensation without having to go through what appears to be an expensive claims management company?

Any help would be very much appreciated, thank you !

dunstonh

who said I may be entitled to claim back money due to mis-sold PPI.

How did they decide you were mis-sold?

I was asked which credit card I received a limit increase from, and the limit increase amount.

None of that has to do with PPI.

Also in the print is the 39% charge

Which is also subject to 20% VAT.

My question is, is it possible to claim the compensation myself?

The complaints process is free of charge to use (although the costs are recovered in higher product charges for all). If you have a complaint, then you make it.

Is this a legitimate way to claim this compensation without having to go through what appears to be an expensive claims management company?

I am not checking that link as I dont need to. The complaints process is free to use. There is no pot of money waiting for you. If you have a complaint, you contact the company stating your reason for complaint.

You havent once mentioned what your complaint is. Do you actually have one?

coolryun

Thanks for your reply. I am aware that my credit card has a complaint process. I do not know how I was mis-sold PPI, I'm not sure if I even purchased it. On explaining to the person Claims Advisory Group who called me on the 13th of June, specifically that I have never taken out a loan, it was simply a case of the credit limit being increased, they explained specifically "Yes, you may still be entitled to compensation". Upon asking them why I was eligible for compensation, they were unable to provide an answer. Since then I have received forms relating to my apparently mis-sold PPI. There is nothing in my letters from credit card relating to PPI. I have also checked my online statement. I really have no idea what is going on, my main concern is that a company has called me out of the blue insisting this pot of money can fall directly into my lap as long as I sign some legal documents. Maybe the best thing to do is contact my credit card and see if I have been sold insurance in the first place.

dunstonh

I do not know how I was mis-sold PPI, I'm not sure if I even purchased it.

So, what would your complaint be? A complaint about mis-sold PPi would state why you believe it was mis-sold.

as it stands you dont even know you have it, let alone if it was sold correctly or not.

On explaining to the person Claims Advisory Group who called me on the 13th of June, specifically that I have never taken out a loan, it was simply a case of the credit limit being increased, they explained specifically "Yes, you may still be entitled to compensation".

That is not grounds for complaint. Although I think you are starting to realise that.

Upon asking them why I was eligible for compensation, they were unable to provide an answer.

The minute you start to question these dodgy cold callers, their story starts to fall apart.

There is nothing in my letters from credit card relating to PPI. I have also checked my online statement.

PPI would appear as a transaction on the statement as it increases the balance. If you cant see it then you are not paying it.

my main concern is that a company has called me out of the blue insisting this pot of money can fall directly into my lap as long as I sign some legal documents.

We all get these scam/dodgy cold calls. Most people ignore them. However, they prey on people by telling lies to get you to sign up so the cold caller gets paid their commission.

coolryun

Thanks very much for getting back to me with your advice. Are you saying this is a scam company? Claims Advisory Group looks legitimate albeit with an aggressive marketing strategy, the address to send their documents to matches the one on their website and facebook. They haven't asked for money and are selling their legal services to me. I am more confused than ever now, best thing is to pop down the local CAB. Thanks again for helping me.

dunstonh

Are you saying this is a scam company?

No. It would be wrong for me to use such words on a public forum like that. However, based solely on what you have said, if that conversation went as you posted, then that would be dodgy. An internet search may get people willing to say stronger things about this company.

They haven't asked for money and are selling their legal services to me.

They are not legal services. It is filling a form in and posting it for you. That is all.

I am more confused than ever now, best thing is to pop down the local CAB.

Not really.
1 - are you paying PPI - look at your statement. If no, then do nothing more. if yes then were you mis-sold?

-taff

coolryun wrote: »

Are you saying this is a scam company?.

Any company who try and fool you into using them when you can do exactly the same thing yourself for free is a scam company to me.

So, if you did have PPI, read these, and stop wasting time worrying about this company.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

Anna_firecracker

Hi there I have a lot of experience with PPI as I used to work for a company that specialised in this. First step contact the banks you have had credit cards/loans/car finance/mortgages etc and ask if you have ever paid PPI. They legally have to give you an answer. They may ask that you put this in writing and pay them £10 admin fee to conduct a Data Subject Access request. Hope this helps.

Nasqueron

Anna_firecracker wrote: »

Hi there I have a lot of experience with PPI as I used to work for a company that specialised in this. First step contact the banks you have had credit cards/loans/car finance/mortgages etc and ask if you have ever paid PPI. They legally have to give you an answer. They may ask that you put this in writing and pay them £10 admin fee to conduct a Data Subject Access request. Hope this helps.

If the front line desk people can't see PPI (e.g. on an old closed account) then they might tell you there was none even if there was