Returning faulty furniture

bigkenny1975

Hi all,

I have a question where I can't find a definitive answer online.

We bought a TV unit online, when delivered we noticed the door will not shut. I contacted the shop who got me to send photos. They agree it is faulty and offered £20 or an exchange. We said £20 is not enough so opted for the exchange and asked when they would pick up the faulty item and replace. They have said that they will do this via courier on Tuesday and expect someone to be available all day for the delivery.

I work full time and would have to take a day off work to get the delivery. This would mean I have lost a day's holiday or take a day unpaid - both options mean I am out of pocket by more than the item is worth. As they should replace with minor inconvenience to myself I have explained that I think their option is too inconvenient and asked them to explore other options.

What rights do I have in connection with making them replace at a specific time?

unholyangel

You misunderstand. It should be carried out without significant inconvenience. Since its pretty standard to have to take a day off for things like this, I dont think it would be considered significant.

However they would be responsible for lost wages. But given you say this would outweigh the costs of the item, its unlikely the company will do this and will probably offer a refund instead (and if you personally would prefer a refund, you should be able to insist on this if you notified them within a reasonable time that it was not of satisfactory quality as you will be deemed to not have accepted the goods).

You do have a duty to make reasonable attempts to mitigate your losses though - perhaps by asking a friend/family member if they can sit in your house for the day to take delivery/collection or asking a neighbour if it can be picked up from their address.