ordered 32in tv, shop gave me 42in & now want it back

PasturesNew

rustyboy21 wrote: »

If you did the calculations correctly, you may find the larger one, of poor quality in the room you are putting it in, picture wise.
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There are calculations? Blimey. I thought people just picked a telly/size based on look/price or functionality!

Spank

PasturesNew wrote: »

There are calculations? Blimey. I thought people just picked a telly/size based on look/price or functionality!

The only calculation I did was "What's the biggest that will fit on my TV unit"

neilmcl

Or what's the biggest screen I can get before the missus complains.

They just don't understand. :rotfl:

rustyboy21

PasturesNew wrote: »

There are calculations? Blimey. I thought people just picked a telly/size based on look/price or functionality!

http://www.hdtvtest.co.uk/Article/How-Far-Should-I-Sit.php


http://www.rtings.com/info/television-size-to-distance-relationship


http://www.amazon.com/gp/feature.html?docId=1000021501


http://www.samsung.com/us/televisions/SamsungTVSelector.html


http://lcdtvbuyingguide.com/hdtv/screensize-calculator.html


http://www.thehighdefinitionstore.com/TV-Viewing-Distance-s/79.htm


Just google tv calculator for room. There are hundreds of calculators.


I think not checking is the main reason people come on sites like this saying the TV they have bought is crap and they want a refund, when it is only that the screen is too big for the room.


Rose tinted specs on me thinks with a number of you ! :D


Can see you all checking if you chose correctly now ! lol

soupdragon10

I would just make sure that you are not out of pocket in returning the set you have been given. It is the shop's mistake so they should be sorting this out and not necessarily expecting you to deliver it to them without some recompense. After all it is their mistake and although you can't expect a bigger TV to be forthcoming, you do have grounds to expect them to arrange to deliver the TV you ordered and take away the one you were given in error.

dktreesea

OP, what is the difference in price? If you would like to keep the 42" TV, and keeping in mind you have now used it, so even if Sony took it back they would not be able to sell it as brand new, why not make Sony an offer based on the price for a used 42inch TV, i.e. the only way they could legally sell it once you ahve returned it?

PasturesNew

rustyboy21 wrote: »

....saying the TV they have bought is crap and they want a refund, when it is only that the screen is too big for the room.

I had a quick look .... and you'd need a tiny room or a world-largest TV to make much of a difference!

Looks a bit more like the calculators were created just to generate website traffic

I can apparently have a 42" screen as I'm 6' from it .... my actual telly's 14"....

In the house I'm moving to, I could have a 70" (or bigger if I put it against the wall and sat up straight) ... or a 75" screen if I moved the telly down the room a bit.

stevemLS

bod1467 wrote: »

I believe the above reply is morally-correct but legally incorrect.

Technically, if goods have changed hands and payment has been made in full, then the contract is concluded.

However the additional warranty was for the originally-listed product (32") so there's no way they'll honour that warranty for the 42" product.

Your choice as to what to do. If you DO choose to do the morally-correct thing, then the above reply is correct that any costs to resolve the issue are the retailers liability as it was their mistake.

This is wrong, the contract has not been concluded, the subject matter of the contract is still in the shop.

I agree that the shop should arrange delivery/collection.

It could even be argued from the moment the shop asked for the TV back, if OP refused, she becomes guilty of theft. I can see how the elements of the offence could be made out at that point.

MissVix

Whilst I'd love to say "keep the TV!" I suspect this would cause issues further along the line, especially if there's a problem for example - you couldn't take the TV along with proof of purchase as your proof is for the purchase of a 32" TV.

Thinking of this in contractual terms, I suppose you could argue that they issued you a substitution instead of the TV you had ordered. However in any case of substitution I believe all parties must recognise the replacement and accept it.

I would suggest they do indeed collect the incorrect TV set but as this is their error you should not be out of pocket. If you need to take the time off work to be able to meet their schedules I only think it fair they compensate you reasonably or offer specific time frames (none of this waiting in all day lark), or collect on a Saturday to suit you.

nomoneytoday

Ask them to bring round the 32 and swap them over, at your convenience?