Poor carpet - cant get resolution

DGJsaver

Hello

We had a living room carpet fitted in late Feb , since then , its started showing air bubbles underfoot , as in you can see the outline of your feet when walking on it , its started to fray in places , basically not fit for purpose and poor fitting

We paid the company to fit it also

I have asked them to come and look and see the carpet but they keep fobbing me off the the manufacturer , as apparently , they `have` to with issues of this nature , i said to them , that is fine but i am aware my contract is with them , not their supplier.

This was 6 weeks ago , and 5 weeks ago i took a call from a guy sat in their premises , telling me he will `sort it out`...since then , nothing , the carpet is getting worse as time goes by.

The retailer is not a member of any carpet retailer schemes or codes of practice groups etc , i have last week , sent a LBA using a template from the CAB website as i have no hope at all that they intend to help me here , i have asked and asked them to come and see it , and they havent even bothered to do that , so i feel small claims is my only hope

Any advice guys?

Thanks

Feeling_Blue

Did you pay by credit card? You may be able to claim it back. Otherwise you do have protection through the sale of goods act. You could write a letter reiterating that under the act, the carpet supplied is not fit for purpose.

Mark_Salcido

This is very bad. The carpets shape or home seller is reputed?:o