BT Nightmare

reba1234

My business has several bt accounts, one landline and two mobiles. Last October I was sold a new mobile phone by a BT agent, and the tariff is £20 a month. Suddenly in April I received a bill for £747 which I queried and was told it was for 1 WAP call, which I have no knowledge of making. I was told by the agent that it was common for this type of touchscreen phone to have a fault that caused it to go off in clients pocket and that it would be sorted out. i heard nothing more, the next month I received a bill for £3232! Of course I chased it up and was told the same thing by the agent. By which time I had turned off everything I could find on the phone that I could turn off. I also made a formal complaint. The next call I received was from an agent offering to waive 60% of the bill, which I declined. Today I received a similar call offering to waive 90% of the bill. I have declined this, and spent a hard 30mins on the call trying to get 100% taken off and a new, un-faulty handset. To no avail. I must add that my phone has this week been buzzing away trying to write text messages when no one is touching it. Clearly faulty but BT are maintaining the fault is mine. Does anyone have any advice? My mobile is currently restricted and I am losing business.

somethingcorporate

Put it in writing.

reba1234

Quick update, it was all in writing and logged, we spoke to them again this morning and my partner has invited the agent onto a radio consumer broadcast to explain their reasoning. They shortly afterwards offered to waive 100% of the erroneous charges. Ive asked for it to be sent to me in writing. Dealing with BT is a bit of a battle, Im shattered now

somethingcorporate

Well done!