Pruprotect ambiguous wording

billyneighbour

I have been reviewing my quotes from Pruprotect Essentials and wondered if anybody has picked up on the following ambiguity. The policy is supposed to be Whole of Life fixed benefit amoun and fixed premiums. However a clause stipulates " The total premium payable over the term of your policy is £ xx.xx." and that amount equates to 10 years premiums.
My problem is that the wording is very specific and I have been unable to get clarification from Pruprotect.
There are other anomalies too which imply that the insurance is both Whole of life and Level Term.

They would appear to be using generic documents but surely a legal document like this should be specific.

weighty1_2

For Whole of Life policies insurance companies only have to disclose the premium outlay for the first 10-years. The reason being that unlike term assurance there is no way of knowing what your total outlay is going to be.

What other anomalies are there?

I do actually think the PruProtect are making their illustrations just a tad too complex. 6-8 pages of very text heavy paper for a life only quote........madness!

dunstonh

They would appear to be using generic documents but surely a legal document like this should be specific.

An illustration is not a legal document. The policy document is the legal document.

There are other anomalies too which imply that the insurance is both Whole of life and Level Term.

It is a multi-segment offering level term, decreasing term, family income benefit or whole of life in addition to other types of insurance.

billyneighbour

I understand clearly that they only need to disclose the cost of premiums over 10 years however as I said the wording does not say that. It clearly states "the total premium payable over the term of your policy" It does not say for 10 years so by implication I only have to pay for 10 years.

The other problems are that in the policy documentation it is not clear whether my specific policy is linked to Vitality, is Pruprotect or Pruprotect Essentials.

Pruprotect themselves have confirmed that I am on Essentials with fixed payments, Whole of life but so far have been unable to provide me with clear documentation.

I am beginning to loose confidence in the product.