Hitachi Capital and B&Q

scaredlady

I learnt a very long time ago that B and Q are really the most useless company you could ever deal with.
We paid outright for a kitchen (not an expensive or large one) and fitted ourselves. Due to their complete stupidity we had half a kitchen (no work surface and not all the cupboards and incorrect doors supplied) for a good 2-3 weeks. I started complaining to them..worked up the levels in the shop and were told increasing lies about what was happening.
In the end one of their fitters came and fitted a cupboard free. Money back-not a chance. They base any compensation on how much the kitchen cost...not the inconvience of how long you were without a working kitchen. Also they limit how much.
So I don't think OP will get anything back. I would also expect them back on here shortly with an increasing tale of woe....

[Deleted User]

scaredlady wrote: »

So I don't think OP will get anything back.

I don't think the OP will get anything back either, but you are focussing on B&Q's apparent lack of customer service when the OP is only complaining about the commencement of loan repayment prior to receiving the goods.

If the vast majority of B&Q kitchens and bathrooms encountered the same problems you complain of I think the company would have gone into liquidation by now...

bigadaj

Don't understand the responses here, it's poor customer service.

My motto is if you don't try you don't get, and a delay in delivery more than doubling the original proposed dates is significant.

I'd push for some sort of consideration, potentially worth speaking to the media to see if there's any mileage in that as well.

We're talking about a multi billion pound company after all, so it's not exactly a local bloke who's just struggling with his order book or third party deliveries.

Having said that service levels from such large retailers are often poor, and I wouldn't source from them but each to their own.

Gaz83

bigadaj wrote: »

Don't understand the responses here, it's poor customer service.

My motto is if you don't try you don't get, and a delay in delivery more than doubling the original proposed dates is significant.

I'd push for some sort of consideration, potentially worth speaking to the media to see if there's any mileage in that as well.

We're talking about a multi billion pound company after all, so it's not exactly a local bloke who's just struggling with his order book or third party deliveries.

Having said that service levels from such large retailers are often poor, and I wouldn't source from them but each to their own.

Not sure where you get your 'more than doubling' from.

B&Q and the customer agreed to a 4-6 week timescale on the 27th May. This takes the customer up to 8th July. The 4th August is less than 4 weeks from the 8th July.

The responses seem to be that the OP is uppity about having to pay for the kitchen before the install takes place, when she was originally quite happy to, er, pay for the kitchen before the install takes place.

Morglin

We had a kitchen installed by B&Q a few years back, and the installation was delayed by a couple of weeks (we paid cash, so their finance wasn't involved), but the fitters were top notch, the kitchen looks lovely, shows no signs of wear, and I would use them again, without hesitation.

Lin

[Deleted User]

bigadaj wrote: »

potentially worth speaking to the media

I can just see the Headline

"EXCLUSIVE! B&Q delay delivery of kitchen by almost four weeks! Force peelmeister to commence payback of loan on the schedule agreed! Refuse compo"
Continued inside; see pages 2,3, 4, 7, 10 and 33.